Ask a Librarian / FAQs:
FAQ: Requesting/Recalling Library Materials
Requesting Rutgers Libraries' Materials: Rutgers Delivery Service [RDS]
Who can use the Rutgers Delivery Service?
The following are eligible for RDS services:
Guest borrowers are not eligible to use the Rutgers Delivery Service.
To request delivery of a book from another Rutgers library,
If you need delivery to one of the Rutgers' off-campus sites:
Non-circulating items such as reference books may be sent to a library on a different geographic campus (for example, from New Brunswick/Piscataway to Camden or from Newark to New Brunswick/Piscataway) for three days of in-library use.
If you would like to request a noncirculating item for delivery to another geographical campus (Camden, New Brunswick, Newark), just
How do I request an article from a journal that's at another Rutgers library?
To request delivery of an article from a periodical located in another Rutgers library:
Journal articles will be delivered online as a PDF document.
Is there a fee for getting an article from another Rutgers library?
There is no charge to you for articles delivered from another Rutgers library.
How do I request a specific volume in a multi-volume set?
If you are placing a request using the form, volumes owned by the Rutgers Libraries will be listed on the form. Just click in the box next to the volume(s) you need.
If you are placing a request using the
Item Special Request
you will need to enter the volume number(s) that you need in the
How do I request a book that is listed in the Library Catalog as In Process On Order or Pending?
Use the Item Special Request form in the Library Catalog to request On Order books.
Use the form in the Library Catalog to request In Process or Pending books.
Depending on the location of the pick-up library, In Process book can normally be delivered within 1-5 days; delivery of On Order books will vary depending upon when they are received from the publisher.
The "Deliver/Recall Book" form does not list the law libraries as a pick-up site. How do I request that a Rutgers Libraries' book be delivered to one of the Rutgers law libraries?
If you need delivery to one of the Rutgers' law libraries
How do I request a book or article that is at one of the Rutgers law libraries?
The collections of the Rutgers Law libraries are not listed in the Library Catalog. To identify and request materials available at the law libraries:
Which form do I use to reserve a video to show in my class?
You cannot use a Library Catalog RDS form to book media materials.
Use a Media Materials - Booking Form form to book media materials to preview or for classroom use.
How can I request a book that is listed in the Library Catalog as Checked Out?
The fastest way to get a copy of a book that is Checked Out or otherwise not available in the Rutgers University Libraries is to request it through E-Z Borrow, a service of the Pennsylvania Academic Libraries Consortium, Inc.(PALCI). E-Z Borrow books are normally received within about five working days.
How will I know when the book I requested is available for pick-up?
Pickup, as well as most other library notices, are automatically sent to the email address listed for you in the Rutgers Online Directory.
Notices concerning the availability of your requests will also be found in your Library Catalog
The email address listed for me in the Rutgers Online Directory is not one that I use anymore. Please change it to my current email address.
Only you can update your record in the Rutgers Online Directory. Library staff are no longer able to edit email addresses, these are supplied automatically through the Directory.
Note: It generally takes two weeks for requested changes to appear in the Directory and be tranferred to your record in the Libraries system.
Email addresses of adjunct faculty and part-time employees are not automatically forwarded to the Libraries. Users in these categories should submit an email address directly to the Libraries when they register or by writing to Ask a Librarian.
I got what I needed elsewhere. How do I cancel my request?
You can not cancel a request or a hold yourself; library staff must do it for you in order to ensure that all our records are properly removed. Write to Ask a Librarian and tell us which request(s) or hold(s) you wish to cancel.
How do I remove an old request or hold from my "Self Services" file? There are things there that I've already picked up or don't need anymore.
You can not delete old requests or holds yourself.
Requests are automatically removed from your file
Holds are automatically removed when
You will receive a Hold Cancellation notice from the Libraries whenever a hold is canceled.
Write to Ask a Librarian if you think that there are specific holds or requests in your files that should have been removed.
Requesting Library Material Not at Rutgers (Interlibrary Loan, ILL)
Who can use the Rutgers Interlibrary Loan Services?"
The following are eligible for Rutgers ILL services:
Law school students, faculty, and staff receive interlibrary loan services directly through the law libraries.
Guest borrowers are not eligible for Rutgers Interlibrary Loan services.
How do I request a book or article not at Rutgers?
The fastest way to get a copy of a book that is not owned or not available at the Rutgers University Libraries is to request it through E-Z Borrow, a service of the Pennsylvania Academic Libraries Consortium, Inc.(PALCI). E-Z Borrow books are normally received within about five working days.
If a book is not owned by the Rutgers Libraries and is not available via E-Z Borrow, you can place an Interlibrary Loan request:
Be sure to verify that the book that you need is not owned by any Rutgers library before placing an ILL request. See: Finding Books in the Library Catalog
If the journal/journal issue in which the article was published is not owned by the Rutgers Libraries you can place an Interlibrary Loan
request for that article:
Be sure to verify that the journal in which the article appeared is not owned by any Rutgers library before placing an ILL request. See: Finding Journals in the Library Catalog
How can I check on the status of my ILL requests?
You can inquire about the status of your ILL requests by logging on to the Interlibrary Loan Services: Login page. Your outstanding requests will all be listed. To check the status of a particular request:
How will I be notified when my ILL books arrive?
You will receive email notification at your email address on file with the Libraries when interlibrary loan books arrive and are being held for you at your pickup library. You will also be notified about book availability in your Library Catalog My Account "Review Library Catalog Requests, Holds and Recalls" file.
If you requested delivery to an off-campus pickup site interlibrary loan books will be checked out to you before shipment.
How will I be notified when my ILL articles arrive?
When your articles arrive you will be notified at the email address you last used to log on to the "Interlibrary Loan Services: Login" page.
How can I renew ILL books?
You can renew most interlibrary loan books yourself for an additional 28-day loan period from your Library Catalog My Account. The 28-day renewal loan takes effect on the day you make the renewal; 28 days are not added to your original due date unless you wait to renew on that date.
You cannot renew interlibrary loan materials that are designated No Renewal or that have been recalled by the lending institution.
How do I cancel an ILL Request?
To cancel a request
Not getting answers to your questions?
Last updated August 14, 2008