In August, the Libraries will launch a new interlibrary loan and article delivery service that is easier to use and provides prompter delivery of many articles.

The new interlibrary loan/article delivery service, based on the ILLiad^TM software, will provide an improved user interface, a single request form for articles whether they are owned by Rutgers or not, and automatic interlibrary loan for article requests that can not be filled on campus.

A free Rutgers-owned article delivery pilot project will commence at the same time. Presently library users receive free article delivery from remote campuses and the Annex only. During the 2007-2008 pilot program, users may request delivery of articles from any Rutgers campus library at no cost and receive a copy online within 2-4 weekdays. The free article delivery pilot will eliminate the need for deposit accounts.

To start using the new interlibrary loan/article delivery service, users must log on to Interlibrary Loan and Article Delivery Services webpage and register. After the initial registration, users log on to submit and review the status of requests, and receive electronically delivered documents. Users will also receive email notifications when items arrive and are ready to view or check out.

Users will be asked to limit their requests for delivery of Rutgers articles to 30-page articles and 10 requests at any given time. They may be asked to prioritize requests during peak demand periods to maintain turnaround times and delivery standards for the entire user community. Article requests that are not owned by Rutgers or cannot be filled on campus will be processed as interlibrary loans.

The Libraries will evaluate the free article delivery pilot at the end of the academic year with a user survey and by analyzing fill rates and journal titles requested.

Library patrons with outstanding interlibrary and article requests at the time the new service becomes available will continue to receive notification and delivery in the legacy ILL and web document delivery systems until they are retired on August 30^th.