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Rutgers Request Service Speeds Up With New Libraries Software

Library users who request journal articles located in the Rutgers University Libraries beyond their home campus (Camden, Newark, New Brunswick) will now receive the articles in half the time or less.

The Rutgers University Libraries recently introduced Ariel delivery to the Rutgers Request Service (RRS), to facilitate this change. The Rutgers Request Service allows users in one Rutgers library to receive a book or journal article located in another campus' library. Ariel offers an Internet document transmission service, allowing libraries with the software to scan and send articles electronically to other libraries with the same software.

With the Ariel software, the Rutgers Request Service will deliver most articles within two working days when formerly it took up to four days. In some cases, articles may now be delivered in 24 hours or less.

Ariel software was installed in most libraries in the Rutgers system, including the Archibald S. Alexander Library, Stephen and Lucy Chang Science Library, John Cotton Dana Library, Mabel Smith Douglass Library, Kilmer Library, Library of Science and Medicine, and the Paul Robeson Library. The Libraries acquired this software through the generous support of the university's Reinvest in Rutgers program.

Rutgers University students, faculty, and staff may use the Rutgers Request Service. Students, faculty, and staff teaching or taking courses on the Camden Urban Campus of Camden County College or Rowan University; UMDNJ-RWJ full- time faculty, students, and staff in Piscataway-New Brunswick; and students, faculty, and staff of the Rutgers Newark and Camden law schools are also eligible for RRS.

Requests for photocopies or reproductions from the Libraries' non-circulating collections are accepted when a specific citation is given to a journal or reference book.

Posted April 29, 2002