Billing for Circulation

• Place and remove holds
• Claims Return
• Lost/Paid
• Replacement Copies
• Delinquent Account Letters procedures

Resource Sharing for Circulation

• Multiple holds/in house use only
• Item not found on the hold shelf
• Patron no longer wants a book on the hold shelf
• How to look up a Palci hold
• ILL/EZ-Borrow Renewal and Barring Override

Reserves for Circulation

• How to circulate
• How to look up reserves
• How to find reserves
• What is a professors copy

Other

• Damaged Materials
• Missing Books
• Accompanying Materials
• Remote Access
• Pub Notes