Circulation and Public Services Group

purpose statement, members, minutes, reports and annual reports, forms, supplies, & useful links

Quick Links

• Borrower's Chart

• Customer Service Standards
• Information Service Standards
• Question Analysis & Referral Standards

• Quick Options for Reference Referrals

• RU Connection Cards
• VALE

How To……

• Add Brief Title (Circ on the Fly)< [PDF] [RU Restricted] /li>
• Barcode Books (New Barcoding Placement Standards) [PDF]
• Bomb Threats and Fire Emergencies [PDF] [RU Restricted]
• Bookings for Access [PDF] [RU Restricted]
• Brief Records for Equipment and Netbooks [PDF] [RU Restricted]
• IIS-Access Services Calling Chain [PDF]
• Change User Addresses
• Claims Returned Procedures
• Delinquent Account and Collection Agency Policy and Procedures [PDF]
• Downtime Contingency Plan
• Downtime Coordination for Charge and Discharge [PDF]
• ILL/EZ-Borrow Billing [PDF]
• ILL/EZ-Borrow Renewal and Barring Override [PDF] [RU Restricted]
• Incident Report
• Items Not Found in Catalog [PDF] [RU Restricted] [10/06]
• Lost Item Processing-Phase 1 [RU Restricted]
• Microfilm and Microfiche circulation
• Notices Schedule
• Notices Text
• PC Reservation Accounts [PDF]
• Recall Fines Waiving Guidelines
• Register New Borrowers
• Removing Holds on OVD-RECALLS [RU Restricted]
• "Request for Payment" (Refund) Form [PDF]
• Returned Library Notices
• Stacks Checks
• Suspicious Devices or Substances
• Transfer items from a Research Assistant Library Account to a Professor's Account
• Undergraduate Scholars [RU Restricted]

Policies

• Billing for Lost and Damaged Materials (rev. 10/06)
  • Charge/Fine Schedule
• Children's Use of the Libraries
• Confidentiality of Library Records [Includes subpoena procedures]
• Legal Process (subpoena presented) RUTGERS POLICY Section: 50.3.7 Section Title: Legal Matters Policy Privacy and Confidentiality [PDF]
• Services for Persons with Disabilities
• Theft of Library Materials
• User Conduct and Security

Forms

• Community Borrower Card [PDF]
• Faculty Research Assistant (RA) Card Applications
• Hold Slips
• Incident Report Form [MSWord]
• Manual Book Charge Form [PDF]
• Missing Book Form [PDF]
• New User Registration Form [PDF]
• Non-employee Injury Report Form [PDF]
• Research Assistant Transfer Letter [MSWord]
• Reserve Request Form [MSWord]
• Returned Book Receipt [PDF]

Supplies

• Brochures
• Library cards