Policies

Access Services Policy Memos

• Patron Identification and Registration (rev. 10/2006)
  • Eligible Borrowers

• Borrowing Privileges (rev. 11/2010)

• The Confidentiality of Library Records (rev. 9/07) [Includes Subpoena procedures]

• Theft and Mutilation of Library Materials (rev. 10/2010)

• Billing for Lost and Damaged Materials (rev. 11/2010)
  • Charge/Fine Schedule

Annex Policies

• Operational Overview and Procedures Manual (rev. 4/2012) [PDF]
• Annex Enhanced Brief Record Criteria (4/2009) [PDF]

Ban and Discipline Policies and Procedures

• Ban Procedures - Rutgers University Libraries
  • Ban Letter Non Student - Student Judicial Affairs Template [MSWord]
• Discipline Procedures for Rutgers Students - Rutgers University Libraries

Billing and Delinquent Accounts Policies

• Delinquent Accounts Policies and Procedures (June 21, 2012) [PDF] (restricted)

Off-campus Access to Licensed Electronic Resources and EReserves

• Who is Eligible for Off-campus Access and when it Begins and Ends

Service Desk Standards

• Customer Service Standards
• Information Service Standards
• Question Analysis & Referral Standards