Policies

Access Services Policy Memos

• Patron Identification and Registration (10/06)
  • Eligible Borrowers

• Borrowing Privileges (rev. 7/99)

• The Confidentiality of Library Records (rev. 9/07) [Includes Subpoena procedures]

• Theft and Mutilation of Library Materials (rev. 12/86)

• Billing for Lost and Damaged Materials (rev. 10/06)
  • Charge/Fine Schedule

Service Desk Standards

• Customer Service Standards
• Information Service Standards
• Question Analysis & Referral Standards

Ban and Discipline Policies and Procedures

• Ban Procedures - Rutgers University Libraries
  • Ban Letter Non Student - Student Judicial Affairs Template [MSWord]
• Discipline Procedures for Rutgers Students - Rutgers University Libraries

Off-campus Access to Licensed Electronic Resources and EReserves

• Who is Eligible for Off-campus Access and when it Begins and Ends