STAFF RESOURCES

Information Service Standards

Knowledgeable. We are knowledgeable, fair, and professional. This means we:

Provide Basic Information and Directions. We answer questions about hours, policies, locations, events, and people with information we can easily locate on the Rutgers University and Rutgers University Libraries websites. This means we:

Teach How to Use Core Access Services. We explain basic services and how to use them. This means we:

Know How to Use Basic Library Resources. We can conduct basic searches in the Library Catalog and general periodical databases. We know how to find the location of cited items in RUL's collections. This means we:



Last updated: October 26, 2011; August 10, 2012
 
URL: http://www.libraries.rutgers.edu/rul/staff/access_serv/policies/info_service_standards.shtml
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