STAFF RESOURCES

Question Analysis & Referral Standards

Evaluate Patron Questions. We work with patrons to identify their real information needs and make sure their needs are met. This means we:

Refer Questions. When we can't find the answer to a patron's question, we always refer the question. This means we:

August 2006; rev. fFbruary 2007



 
URL: http://www.libraries.rutgers.edu/rul/staff/access_serv/policies/referral_standards.shtml
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