Question Analysis & Referral Standards

Evaluate Patron Questions. We work with patrons to identify their real information needs and make sure their needs are met. This means we:

Refer Questions. When we can't find the answer to a patron's question, we always refer the question. This means we:

August 2006; rev. fFbruary 2007

Website Feedback  |  Privacy Policy

© Copyright 1997-2013, Rutgers University Libraries   (Further Copyright Information)