Change of User Addresses

Staff FAQs and Standard Replies

• When should I advise a user to update his email address in the Rutgers Online Directory?
• How can I tell if a user has an RU-ONLINE record that is currently loading from Administrative Computing Services?
• Which Rutgers Online Directory record do I tell a user to update if he has more than one?
• What do I tell a user who can't login to the OIT online forms to make changes in his Rutgers Online Directory record? (He can't remember his OIT email account password or has a closed email account.)
• Standard Replies

When should I advise a user to update his email address in the Rutgers Online Directory?

Whenever a user has an RU-ONLINE record that is currently loading from Administrative Computing Services. Otherwise, you can edit an address for the user. Following are examples of circumstances when you will want to advise a user to update his address in the Rutgers Online Directory. In all cases, you've first confirmed the user has a current RU-ONLINE record.

• When registering a new user at a circulation desk and you verbally confirm that the email address we have on file is not the one the user wants to use.

• When registering a new user via Ask a Librarian's "Registering with the Rutgers Libraries" online form and you notice that the email in the user's library record is different from the one the used to submit the form to Ask a Librarian.

• When a user asks you to change an email address for him.

• When forwarding a returned email Recall Notice to a different email address or to a postal address.

How can I tell if a user has an RU-ONLINE record that is currently loading from Administrative Computing Services?

Examine the user's record and look at the fields described in the following chart.

Which Rutgers Online Directory record do I tell a user to update if he has more than one?

• The Libraries load student records first, then employee records. If we load a student and employee record for the same individual, the employee record takes precedence.

• However, not all Rutgers employee records are included in the data files we get from Administrative Computing Services, e.g. Type 4s. If a Rutgers TA has a Rutgers Online Directory student and employee record, we will load the email address on the student record and that's the one that needs to be updated.

• Call the Systems Department when in doubt and they will check.

What do I tell a user who can't login to the OIT online forms to make changes in his Rutgers Online Directory record? (He can't remember his OIT email account password or has a closed email account.)

Students, faculty, and staff must login to OIT's online change address form with a OIT email account. OIT verifies users based on their OIT email account.

If students, faculty, or staff have forgotten their OIT email password, they will need to reset it. They can go in person to the Help Desk in the basement of Hill Center Room 005, Mon.-Fri., 8:30am -4:30 p.m., or they can go to one of the Computer Labs during password changing hours. Check OIT's web site http://oit.rutgers.edu/ for current Help Desk and password changing hours at the labs.

Some faculty and staff use only departmental email accounts (for example, physics and scils) and therefore are unable to login to the OIT online address forms to make changes. If they created an OIT account a long time ago and have forgotten the password, see directions above for resetting passwords. If they've never created a OIT account, they will need to create one before they can make changes to their Rutgers Online Directory record using the online form. If they choose not to create an email account with OIT, they will need to get a paper ADR form from their department and fill it out.

Library staff may contact Keri Budnovitch, Manager, Education & Information Services, Computing Services, at kbudnov@mssg.rutgers.edu and TEL: 732-445-1762 with questions. Refer patrons to the OIT Help Desk, 732-445-HELP, for additional assistance (NOT to Keri). OIT Email Help addresses for each campus are available on the OIT web site.

Standard Replies

Adapt standard replies to use with Ask a Librarian barcode registration and PIN questions, when forwarding bounced email Notices, and when communicating in person with patrons.

The email address in your library record comes from your university address record in the Rutgers Online Directory. Only you can update your entry in the Rutgers Online Directory; library staff cannot edit or update it for you. Visit the Rutgers University web site at http://www.rutgers.edu/, click on the "Find: People" link. Under "Changes and Corrections to this Directory" click on "You can use our online form," and follow the instructions provided.

Please note that the email address you have used to communicate with us is different from the one that you have registered with the University in the Rutgers Online Directory. All library communications (recall, overdue, and notification notices) are mailed to the email address listed for you in the Rutgers Online Directory. If you wish to change your email address with the University, you need to make this change yourself by visiting the Rutgers University Computing Services web site at http://oit.rutgers.edu/

All library communication and notices are mailed to the email address listed for you in the Rutgers Online Directory. You control the information that appears in the Rutgers Online Directory. If you wish to change your email address with the Libraries, you need to make this change yourself. Visit the Rutgers University web site at http://www.rutgers.edu/, click on the 'Find People" link. Under "Changes and Corrections to this Directory' click on "You can use our online form," and follow instructions provided.