Procedures for Handling PALCI Aged Holds: RDS & ILS

1) All RDS Staff: Check local hold shelf for item. If there, run the Check Item Status wizard, scan the barcode, and make the hold available.

2) a. New Brunswick/Piscataway: If not found, staff should contact the ILS Borrowing Coordinator at Interlibrary Loan Services for further investigation. The Borrowing Coordinator will initiate a hold shelf search at all libraries. If found, please place in RUL mail for delivery to patron's pickup library and notify Borrowing Coordinator.

b. Dana/Camden: If not found, RDS staff should contact local interlibrary loan staff or whoever processes incoming PALCI books. If not found locally, local staff will initiate a hold shelf search at all libraries. If found, please place in RUL mail for delivery to patron's pickup library. If not found, please notify the ILS Borrowing Coordinator.

3) If not found on the hold shelf of any RUL library, the Borrowing Coordinator will then initiate a system-wide stack search for the item, providing the lending library's local call number to aid in this search. If found, please place in RUL mail for delivery to patron's pickup library and notify Borrowing Coordinator.
Borrowing Coordinator will also contact the lending library to determine if the item has already been returned to them. If the item has been returned, a new request will be placed for the patron.

4) If not found after searching hold shelves and stacks (or after seven business days, whichever comes first), the ILS Borrowing Coordinator will notify the Supervisor of Interlibrary Loan Services. The Borrowing Coordinator will remove the hold and notify the patron of the status of the request and advise further action. The Supervisor of Interlibrary Loan Services will request an invoice for replacement from the lending library. Upon receipt of payment at the lending library, the ILS Supervisor will update the item to Returned in PALCI so that the lending library may update the item to Completed.

Notification Text:

Dear PATRON'S NAME-
You were recently notified that your EZ-Borrow request for TITLE OF BOOK was available at your pick up location. Unfortunately, this item is no longer available for your use. Another request for this item has been placed on your behalf, and its delivery is expected in 2-5 business days. We apologize for any inconvenience this delay may cause you. A confirmation email will be sent to you with the details of your request and a link to check its status.