STAFF RESOURCES

Standard Request Replies

Hot Key: Ctrl+S
Name: fild-b-shipped to pickup
Text: Request Filled-Your Rutgers book is in-transit and will be available at your pickup library in 2-3 weekdays. It will appear in IRIS in "MY ACCOUNT" under "Review IRIS Requests, Holds, and Recalls" with the message *Available* when it is ready to be picked up and checked out. Thank You,  Rutgers Delivery Service <ENTER>

Hot Key: Ctrl+L
Name: fild-b-shipped off-campus/law
Text: Request Filled--Your Rutgers book has been checked out to you and is in-transit to your Pickup/Delivery location. Please check your Pickup/Delivery site in 2-3 workdays for pickup. Thank You, Rutgers Delivery Service<ENTER>

Hot Key: Ctrl+E
Name: fild-b-user status blocked
Text: Request Filled-Your Rutgers book is in-transit and will be available at your Pickup Library in 1-2 weekdays.   However, your library privileges are currently suspended.  Please contact staff at the circulation desk at any Rutgers library about this matter.  If you go to IRIS, click on "MY ACCOUNT" and login under "Review my IRIS Requests, Holds, and Recalls" file, it will indicate your Rutgers book is *Available* but you will not be allowed to use it or check it out while your privileges are suspended. Thank You, Rutgers Delivery Service<ENTER>

Hot Key: Ctrl+F
Name: fild-b-in library use only
Text: Request Filled-You've requested a noncirculating item and we've sent it to your pickup library for 5 days in-library use.  We will notify you by email and in IRIS in your "MY ACCOUNT" under "Review IRIS Requests, Holds, and Recalls" file when it arrives.  It will be sent back to its owning Rutgers library after 5 days. Thank You, Rutgers Delivery Service<ENTER>

Hot Key: Ctrl+I
Name: unfl-b-ineligible user
Text: Request Unfilled-As a guest borrower, you are not eligible to use the request service. You may be able to use the interlibrary loan services of your public or corporate library to obtain Rutgers materialsl.   Thank you, Rutgers Delivery Service<ENTER>

Hot Key: Ctrl+B
Name: unfl-b-privileges barred
Text: Request Unfilled-Your Rutgers borrowing privileges are suspended and you are currently ineligible for the Rutgers Delivery Service (RDS).  We cannot fill your request at this time.  Please see a Circulation Department staff member for assistance with your status or contact us through Ask a Librarian  (http://www.libraries.rutgers.edu/rul/ask_a_lib/ask_a_lib.shtml). Thank You, Rutgers Delivery Service

Hot Key: Ctrl+O
Name: unfl-b-owned by pickup
Text: Request Unfilled--This item is already in your specified pick-up library.  The Rutgers Delivery Service (RDS) does not deliver items from your pickup library or from a library on the same campus as your pickup library.  You can retrieve this item from the stacks and check it out at a circulation desk.  If you need further assistance, please email us through Ask a Librarian at http://www.libraries.rutgers.edu/rul/ask_a_lib/ask_a_lib.shtml. Thank you,  Rutgers Delivery Service<ENTER>

Hot Key: Ctrl+N
Name: unfl-b-noncirculating
Text: Request Unfilled--This item does not circulate and should be requested with the "Book Special Request" button in IRIS. If you need further assistance, please see a Reference Librarian or email us through "Ask a Librarian" (http://www.libraries.rutgers.edu/rul/ask_a_lib/ask_a_lib.shtml).  Thank You, Rutgers Delivery Service<ENTER>

Hot Key: Ctrl+M
Name: unfl-b-missing
Text: Request Unfilled--The item you requested is missing from our collection. You may be able to place a request for this item using E-Z Borrow at https://www2.libraries.rutgers.edu/login/ezborrow.php. If it is not available through E-Z Borrow, you may place an interlibrary loan request for it at: http://www.libraries.rutgers.edu/cgi-bin/IllPatron.pl  If you need further assistance, please email us through "Ask a Librarian" (http://www.libraries.rutgers.edu/rul/ask_a_lib/ask_a_lib.shtml). Thank you, Rutgers Delivery Service<ENTER>

Hot Key: Ctrl+D
Name: unfl-b-on hold for another user
Text: Request Unfilled- This item has already been requested and is on hold for another user. You may be able to place a request for this item using E-Z Borrow at https://www2.libraries.rutgers.edu/login/ezborrow.php. If it is not available through E-Z Borrow, you may place an interlibrary loan request for it at: http://www.libraries.rutgers.edu/cgi-bin/IllPatron.pl  If you need further assistance, please email us through "Ask a Librarian" (http://www.libraries.rutgers.edu/rul/ask_a_lib/ask_a_lib.shtml). Thank you, Rutgers Delivery Service<ENTER>

Hot Key: Ctrl+T
Name: unfl-b-on hold for this user
Text: Request Unfilled- This item is already on Hold for you at your designated pickup library. Please pick the item up at the circulation desk of the pickup library. Thank You, Rutgers Delivery Service

Hot Key: Ctrl+U
Name: unfl-b-checked out this user
Text: Request Unfilled- This item is already on Hold for you at your designated pickup library. Please pick the item up at the circulation desk of the pickup library. Thank You, Rutgers Delivery Service

Hot Key: Ctrl+C
Name: unfl-b-duplicate request
Text: Request Unfilled-This request appears to be a duplicate request because you have already checked out this item. It it is not a duplicate request, please contact us via Ask a Librarian (http://www.libraries.rutgers.edu/rul/ask_a_lib/ask_a_lib.shtml). Thank you, Rutgers Delivery Service<ENTER>

Hot Key: Ctrl+Z
Name: unfl-b-uncornfirmed user
Text: Request Unfilled-We can not confirm your affiliation with this pick-up site. Please request this item again with a correct pick-up location. If you have any questions regarding library privileges at Rutgers, please contact us via Ask a Librarian (http://www.libraries.rutgers.edu/rul/ask_a_lib/ask_a_lib.shtml). Thank you, Rutgers Delivery Service<ENTER>

Hot Key: Ctrl+A
Name: unfl-b-down time
Text: Request Unfilled-Unfortunately some of the information needed to fill this request was inadvertently lost or altered when the system experienced problem. Please resubmit your request. We are sorry for the inconvenience. Thank you, Rutgers Delivery Service<ENTER>



 
URL: http://www.libraries.rutgers.edu/rul/staff/access_serv/resource_sharing/docs/standard_request_replies.shtml
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