Libraries Study RLG and OCLC
The Rutgers University Libraries have embarked on a review and comparison of their commitment to and use of services
from the Research Libraries Group (RLG) and the OCLC Online Computer Library Center, Inc. (OCLC). Rutgers primary
commitment has been to participation in the Research Libraries Group, in which membership is held at the
university level. We last studied RLG and OCLC in 1995, and many new services and capabilities are now being offered by
both bibliographic utilities.
On the technical services side, a bibliographic utility provides a critical underpinning for the acquisition,
cataloging, processing, and systems support for materials provided to our users. The services and capabilities of a
bibliographic utility are of critical importance for workflow efficiency and level of service. In addition, such
services as pre-processing and shelf-ready services have the potential for minimizing the impact of current staffing
shortages. Finally, the effectiveness of SIRSI Unicorn, the Libraries' integrated library system, is impacted by the
bibliographic utility employed, particularly given Sirsi's plans to support MARC and Dublin Core metadata schema in the
Three technical services functional working groups have been appointed. Members are: Cataloging -Mary Beth Weber
(Chair), Ruth Bogan, Harriet DeCeunynck, Ruth Dyer, Elizabeth Leister, Steve Perrotta, Bonnie Spaventa, and Steve
Zahorbenski; Data Management - Ann Montanaro (chair,) Chris Sterback, Bob Warwick; Acquisitions Support and Value Added
Services -Mary Page (chair), Ruth Bogan, and Rhonda Marker.
On the public services side, a bibliographic utility provides vital support for reference, interlibrary loan, and other
services. The Libraries have used the databases from both RLG and OCLC for many years for reference searching and
interlibrary loan, and Rutgers users have been able to take advantage of onsite lending programs from both
organizations. With the recent commitment by technical and automated services to maintain accurate and current holdings
in both RLIN and OCLC, it becomes possible for us to pick the best from each utility. Enhanced bibliographic database
scope and functionality, varied citation database offerings, new linking capabilities, and other services have the
potential for continued public service improvements.
A Reference and Interlibrary Loan Working Group has been appointed to review all of these public services issues.
Members are Jeanne Boyle (co-chair), Jim Niessen (co-chair), Mary Belasco, Natalie Borisovets, Tom Frusciano, Judy
Gardner, Helen Hoffman, Triveni Kuchi, Jennifer Muller
A joint technical/public services Vision, Business Plan, General Responsiveness Committee has been appointed to study
overall issues. Members are Judy Gardner (co-chair), Rhonda Marker (co-chair), Ruth Bogan, Elizabeth Leister, Linda
Turzynski, Myoung Wilson
Separate reports with recommendations for technical and public services will become available in August and September.
NB Access Services' Open House an Open Success
Justin Capote, a part-time staff member, helps a patron at the graduate reserve desk on the third
floor of Alexander Library. Photo was taken during the access services open house.
Jeff Teichman, right, shares some of the finer
points of billing with staff member Stacy DeMatteo
during the access services open house.
A few months ago Ann Snowman and Farideh Tehrani made plans to dispel the mystery of how New Brunswick access services
With the help of a number of access services staff members, the result was a creative open house program held in the
afternoon of June 26th that attracted over sixty attendees from across the Libraries and drew praise from many
The open house, promoted through an email notice to rul_everyone, featured presentations by staff on the following
- Billing/Jeff Teichmann
- Circulation/Michele Tokar
- Collection Management/Andy Martinez
- Reserve/Roger Smith
- RRS/William McNelis
- Security/Don Wilson
- Slide Managers/Zohreh Bonianian & Megan Doyle
- Student Workers/Rosalba Barbalace
After the brief presentations and a break with refreshments, access services staff provided demonstrations on these
functional areas: reserve scanning for electronic reserve, placing a request for the Rutgers Request Service, a day in
access services circulation, the billing training program, collection management's response to water damage, and
student coordination and training.
University Librarian Marianne Gaunt praised the open house program, writing:
"Congratulations to the access services team members in yesterday's program. It was just fantastic. The level of
expertise and the professional presentation skills that went into designing and delivering the program were wonderful.
It was obvious that the access services staff are extremely competent and talented folks!"
New Brunswick Libraries Director Ryoko Toyama wrote:
"Congratulations to all! The program was well thought out, and was carried through professionally and effectively. The
collective focus of the presentation, materials selected, and manner of presentation, were first rate. Your program can
be incorporated into a program for ALA/LAMA, ACRL, NJLA or even a SCILS class. It is my pleasure to work with you.
Summing it all up, Ann Snowman wrote to access services staff:
"I am unutterably proud of your performance at today's presentation. I heard nothing but positive comments,
'wonderful', 'very professional', 'helpful', 'impressive' to quote a few. Today's program was the culmination of four
years of progressive team work and dedication. It really showed. I could not have asked for a better group of people
with whom to work."
Lunchroom in Cyberspace?
Sometimes you need a place apart from the regular work forums and settings to discuss organizational concerns, share
perspectives, and request feedback on professional issues.
The Rutgers University Libraries recently established an appropriate medium for informal discussions on matters related
to the activities, services, and policies of the Libraries. This 'lunchroom in cyberspace' is an unmoderated online
distribution list entitled rul_discussion.
Thus far over 40 people have subscribed to rul_discussion. Anyone currently employed in the Rutgers University
Libraries is free to subscribe and unsubscribe to this list. To subscribe, send a message to
firstname.lastname@example.org, leaving the subject blank, and typing 'subscribe rul_discussion (your first name) (your
last name)" in the message area.
Library Faculty Early Retirements
Library faculty electing to take the "Early Retirement Incentive Program" are Marjorie Li who retired April 1, 2002,
and Lida Sak, Ruth Simmons, and Addie Tallau, retiring on July 1, 2002. Congratulations! We will miss them at RUL.
Personnel Changes as of July 2, 2002
- Patrick Huey, Web Developer, NBL
- Robert Terrio, Library Associate II, TAS
- Stella Evanowski, Library Assistant II, PSC
- Keith Jones, Library Assistant II. NBL
- Margaret Mahoney, Library Assistant II, NBL
- Elaine Navarra, Library Supervisor I, ROBESON
- Geraldine Neely, Library Supervisor III, TAS
- Mickey Onofrietto, Library Associate II, TAS
- Judy Odom, Library Supervisor III, ROBESON
- Pathmosothy Padmanathan, Library Associate II, NBL
- Phyllis Palfy, Library Associate III, NBL
- Margaret Papai, Library Associate I, TAS
- Marie Priante, Library Supervisor II, PSC
- Inta Sams, Administrative Assistant II, NBL
- Edward Skipworth, Library Associate II, PSC
- Mary Steele, Library Supervisor III, ROBESON
- Bernice Weinberg, Administrative Assistant II, NBL
- Gloria Windham, Library Associate III, NBL
- Patricia Womack, Library Supervisor II, DANA
- Enid Yourstone, Library Associate III, NBL
- Frederick Onorato, Library Assistant II, to Math/NBL
- William Torres, Library Assistant II, to Alex/NBL
Comments from One Satisfied Library User
|Rebecca Gardner, right, advises Dr. Anne Bellows on the some of the features of a
new Libraries database as both work on a PC at the Chang Library.
Twice in the past few years, Rebecca Gardner of the Chang Library arranged library training programs for students from a
colloquium class that I teach with Rutgers Nutritional Sciences Professor Mike Hamm, entitled "Local Food Systems in a
Globalizing Environment."' In the class, students work on special research projects for which review of library
databases is very helpful. Rebecca organized great classes, was prepared with examples pertinent to the class, and made
the training interesting as well as relevant.
So when I needed library help recently, I knew where to go. Actually, that gives me too much credit. I wrote to Rebecca
last week with a question about a new electronic library acquisition, and she offered to show me how to use it.
Who could resist?
Anne (Anni) Bellows
Post Doctoral Fellow, Nutritional Sciences Dept.
Contributors for this issue were Grace
Agnew, Anne Bellows, Jeanne Boyle, Mary Gerber, Margaret Hodes, Wei Huang (photos of access services open house), Jeff Teichman.
Contributions for future issues of The
Agenda should be sent to Harry Glazer, editor of The Agenda, at