Seal of the State of New Jersey
Special Collections Leader
to Receive State Commision Award
We are pleased to report that Ron Becker, head of Special Collections and University Archives, will
receive the New Jersey Historical Commission's Richard J. Hughes Award for 2004.
The Richard Hughes Award recognizes outstanding contributions to the field of New Jersey history.
In the letter to Ron informing him of his selection, Commission Executive Director Mark Mappen
wrote: "The award honors your tireless work to make the wonderful and extensive holdings of Special
Collections available to all New Jerseyans and for your many services to the history and archival
Ron will receive the award at the Commission's annual conference, on November 20th in Trenton.
Congratulations to Ron on a well-deserved tribute.
Brown Bag Lunches to Share Your Views on Excellence Indicators
The Libraries Assessment Committee (LAC) is in the process of validating the criteria for the
Rutgers University Libraries' Academic Excellence Quality Indicators, as they relate to our
stakeholder groups. We have identified five primary stakeholder groups:
- faculty and students
- librarians and staff
- university administration
- citizens of the state of New Jersey
As part of this process, LAC is having discussions with each stakeholder group. Committee members
have spoken with Norma Blake, the N. J. State Librarian; Pat Tumulty, the Executive Director of the
New Jersey Library Association; and the Libraries' Faculty Advisory Committee. Marianne Gaunt, Lynn
Mullins, and Gary Golden are talking with university administrators and the provosts on the three
campuses to get their input on this process. Committee members are also working with the Alumni
Office to secure alumni perspective.
LAC will be holding brown bag lunches on each campus in October and November to solicit opinions
and perspectives from the Libraries' faculty and staff. Issues to be discussed include:
organizational climate, work environment, access to learning, and recognition.
These discussions will be primarily qualitative. The intention is to gather information that helps
the library refine and improve its ongoing operations and future performance. We are seeking
library faculty and staff reactions to this effort based on your stakeholder role and expertise.
These lunches will take place on the following dates, from 12:00 - 1:30 pm:
- Camden - Monday, October 11th, in the Paul Robeson Library conference room
- Newark - Monday October 18th, in the John Cotton Dana Library's Dana Room
- New Brunswick - Monday November1st, in Alexander Library's Pane Room
We hope that all faculty and staff will be able to attend one of the brown bag lunches. If you find
you are not able to attend, please share your comments with members of the assessment committee or
email the chair at
Committee members include: Susan Beck, Judy Gardner,
Nancy Hendrickson, Ann Montanaro, Farideh Tehrani, and Ann Watkins.
What are the Academic Excellence Quality Indicators?
Members of the University Librarian's Cabinet developed a set of Academic Excellence Quality
Indicators in 2003, with the support of Brent Ruben from Rutgers' Center for Organizational
Development and Leadership, by using the Dashboard Approach. This approach is based on the writings
of Robert S. Kaplan and David P. Norton ("The Balanced Scorecard - Measures that Drive
Performance." Harvard Business Review 70 (1): 71-79. January- February 1992)
The Dashboard (also known as the Balanced Scorecard) uses carefully selected measures, aligned with
an organization's mission and goals, to provide a quick but comprehensive picture of organizational
performance. This approach also tries to capture information about how well the organization is
positioned to perform well in the future.
Kaplan and Norton identified four areas of organizational performance to monitor: financial
performance, customer perspective, internal business processes, and innovation and learning
perspective. This approach "forces managers to focus on the handful of measures that are most
critical." The scorecard provides answers to four basic questions:
- How do customers see us? (customer perspective)
- What must we excel at? (internal perspective)
- Can we continue to improve and create value? (innovation and learning perspective)
- How do we look to shareholders? (financial perspective)
What we are trying to do in the Libraries is similar.
In December 2003, the Indicators were referred to the Library Assessment Committee (LAC) for
further clarification. In developing the Indicators, LAC members carefully looked at both the
Libraries' goals (from the Cabinet document 2003/04 Libraries Goals and Responsibility) and the
university's mission statement
(http://oirap.rutgers.edu/instchar/visionandmission.pdf) and tried
to relate those goals to the criteria.
LAC refined the original indicators during the spring 2004 semester. Last spring, the chair
presented the indicators to the Library Coordinating Committee (April 21, 2004) and then to Cabinet
(June 22, 2004). Revisions were made based on feedback.
Please see the most current draft of out Academic Excellence Quality Indicators at
Exhibition on Camden County History at Robeson
A new exhibition in the Paul Robeson Library contains approximately 100 photos of buildings,
landmarks, and other memorabilia of life in Camden County during the 20th century. The exhibition
is on loan from the Camden County Historical Society and will be on display until the end of
Photo of canning operations at the Campbell Soup Company
factory in 1922. Campbell Soup Company is now the only Fortune 500 corporation
headquarted in Camden.
Contributors for this issue were Susan Beck and Gary Golden.
Contributions for future issues of The
Agenda should be sent to Harry Glazer, editor, at