STAFF RESOURCES |
If a patron is having difficulty with a machine please refer to the corresponding machine number below for information on how to fix an error on that particular type of machine.
Canon Scanner 800 (w/ computer): machine #’s 9, 10, 55, 56, 57
Canon Scanner 400: machine #’s A51, A52, A53
Opaque Viewer: machine #19
Problem |
Solution |
|
Machine won’t turn on |
The side door that opens to access printer/toner must be closed all the way. |
|
Paper jam* <(blinking “P” on panel)
*note: machine #’s A50 and 59 use size 8 ½ x 14 paper machine #’s A54, 58, 60, and 61 use size 8 ½ x 11 paper |
Make sure metal spring tab/clip has been place above newly
loaded paper in printer. |
|
Can’t load film/fiche**
**note: machine #’s 58 and 60 read both film and fiche machine #’s A50, A54, and 59 read only film machine # 61 reads only fiche |
Machine must be turned on in order to load film or fiche. |
|
Load button does not work |
Try loading film manually. |
|
Blinking “L1” on panel |
Lens is not adjusted properly. |
|
Blinking “C” on panel |
Indicates a problem we cannot fix. |
|
N or P on control panel is lit up |
DO NOT PRINT. |
Problem |
Solution |
|
“P0” in display |
Remove paper jam. |
|
“P1” in display |
Remove paper jam. |
|
“P2” in display |
Remove paper jam (2 sheets). |
|
“L1” in display |
Add paper to printer. |
|
“L2” in display |
Toner cartridge needs to be changed or it is not installed
correctly. |
|
“L4” in display |
Make sure printer cover is closed. |
|
“L5” in display |
Halogen lamp has either burned out or it is not installed
correctly. |
|
“L7” in display |
Copy card is not present or copy card has run out of
money. |
|
“L8” in display |
Wrong paper size is in printer tray. |
|
“L9” in display |
Printer needs to be turned on. |
|
Screen brightness is uneven or too dark. |
Check lens to make sure it is clean and securely installed. |
|
Focus and Zoom functions don’t work. |
Take out lens and put back in to make sure it is securely installed. |
|
Machine won’t turn on. |
If the power button on front of machine doesn’t work try the main power button that is located underneath table to left in front of printer. |
|
Can’t load fiche. |
The microfilm loading mechanism needs to be pushed all the way towards the back of the machine in order to be able to pull out the fiche reading mechanism. |
|
More to come w/ addition of new machines |
|
Problem |
Solution |
|
Bad print-outs or it won’t print. |
Make sure printer cartridge has been installed correctly. |
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Bad focus. |
Push focus knob in/out and turn manually to adjust focus. |
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