AAL team members are responsible for effective, accurate, and timely responses to online reference and information questions. This service is intended primarily for the students, faculty, staff, and other affiliated users of Rutgers University. Inquiries from non-affiliated users concerning the University, the collections, resources, and services of the University Libraries, or relating in some way to New Jersey also receive priority. Within the realms of reason, all questions from all users receive a reply. The AAL Coordinator is charged with overall management of the service, including recruitment of team members, development of the FAQ, and development of philosophical and technical foundations.