STAFF RESOURCES |
The LibQUAL+™ survey includes 22 core questions which measure user perceptions of Service Affect, Information Control, and Library as Place. Here are the 2005 questions and their corresponding concepts.
| 1. | Employees who instill confidence in users. | Affect of Service | ||
| 2. | Making electronic resources accessible from my home or office. | Information Control | ||
| 3. | Library space that inspires study and learning. | Library as Place | ||
| 4. | Giving users individual attention. | Affect of Service | ||
| 5. | A library Web site enabling me to locate information on my own. | Information Control | ||
| 6. | Employees who are consistently courteous. | Affect of Service | ||
| 7. | The printed library materials I need for my work. | Information Control | ||
| 8. | Quiet space for individual activities. | Library as Place | ||
| 9. | Readiness to respond to users' questions. | Affect of Service | ||
| 10. | The electronic information resources I need. | Information Control | ||
| 11. | Employees who have the knowledge to answer user questions. | Affect of Service | ||
| 12. | A comfortable and inviting location. | Library as Place | ||
| 13. | Employees who deal with users in a caring fashion. | Affect of Service | ||
| 14. | Modern equipment that lets me easily access needed information. | Information Control | ||
| 15. | Employees who understand the needs of their users. | Affect of Service | ||
| 16. | Easy-to-use access tools that allow me to find things on my own. | Information Control | ||
| 17. | A getaway for study, learning, or research. | Library as Place | ||
| 18. | Willingness to help users. | Affect of Service | ||
| 19. | Making information easily accessible for independent use. | Information Control | ||
| 20. | Print and/or electronic journal collections I require for my work. | nformation Control | ||
| 21. | Community space for group learning and group study. | Library as Place | ||
| 22. | Dependability in handling users' service problems. | Affect of Service | ||
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ADDED VALE QUESTIONS - Because we are participating as part of a consortia we were able to add the following questions which were decided on by a group of participating VALE librarians. | ||||
| 1. | Contribution to the intellectual atmosphere of the campus. | Library as Place | ||
| 2. | Making me aware of library resources and services. | Affect of Service | ||
| 3. | Efficient interlibrary loan / document delivery. | Affect of Service | ||
| 4. | Providing me with the information skills I need for my work or study. | Affect of Service | ||
| 5. | Librarians providing help that assists in finding information needed now while improving my research skills. | Affect of Service | ||