STAFF RESOURCES

Minutes of March 6, 2002 meeting

Present:
Georgina Alonzo, Peter Anderson, Megan Doyle, Ines Gessner, Shirley Lewis, Barry Lipinski(recorder), Nita Mukherjee, and Jeff Teichmann
Absent:
Antoinette Peteet

Agenda

Barry welcomed Peter Anderson to the group.

1. Response to Ann Snowmanís Draft of Plan for Central Billing Office:

The group reviewed its draft of the group response to Annís draft outline of a central billing office for New Brunswick and made some helpful changes. Overall, the group sees the plan as achievable and not far removed from what is performed now. Certain issues such as grace periods and the handling of damaged books remain unsolved. The group seeks Annís input on what she envisions as the staffing needs of a central billing office. She has been invited to discuss with the group how she sees this plan developing.

2. Examination of PowerPoint slides:

The remainder of the meeting was dedicated to a slide by slide analysis of where we are in the training documentation for billing. This was the first time that we saw the images projected in the manner that they would be displayed for a group presentation. All members were active in critiquing the slides and offering suggestions. Making many of the images bigger for viewing was seen as one need. Some slides may need to be broken down into segments for an effective presentation. Ideas on changing some of the examples to provide clearer understanding were shared. All members showed an active engagement in the task. Megan revealed her familiarity with PowerPoint and was particularly helpful in her suggestions for display options. Georgina, Ines, Jeff, Nita, Peter, Shirley, and Barry all offered their ideas as well. The high-information content of some slides led to further discussions of our target audienceóa staff member working at the Public Service Desk and what he or she needs to know about billingóand of what specific goals are to accomplished in the presentation. As we ran out of time in our exercise, it became clear that one need for our next meeting would be to establish a clear focus on the goals of the training and the best medium to convey the message.

Next meeting: Wednesday, March 27, 2002, at 3 p.m. at Kilmer.



 
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