As a prelude to reexamining its goals for 2005/06, the group looked at the minutes of the June Access Services Committee, where there was a recorded discussion of the ASC goals for the upcoming year, several dealing with billing, e.g., “Automate claims return process;” “Introduce delinquent accounts & collections process with University Delinquent Accounts;” and “Offer patrons online credit card payment option for library fees and fines.” The group decided that it, too, would make these goals for its work in the upcoming year. Barry pointed out that since the group’s inception it has worked closely with the ASC in presenting ideas, often pressing for their development, and then contributing to their implementation. Past examples include: 1) Changing the billing process so that academic holds are placed on students in 3 times per year cycles that mesh with Delinquent Accounts notices to students; 2) Getting the phrase “Recall Notice” to appear as the subject heading in email recall notices to users; 3) Having Knight Express as a payment option for users; and 4) (accomplished this past year), having one electronic file of graduating students who are BARRED or BLOCKED and require diploma holds.
After discussion, the group formed the following goals for 2005/06:
The group examined copies of new documentation created by Judy Gardner and available on the libraries homepage under Access Services / Procedures / Billing: “Notices Text” and “Notices Schedule.” These two documents illustrate the notices sent out to users and explain when each notice goes out and what happens to the item and user records. It is expected that these documents will help staff to better understand the billing process.
The Billing Working Group will provide a training session on what is new in billing on Tuesday, August 23, 2005 at 9:30 a.m. in the SCC. The session will be teleconferenced to Camden and Newark.
Next Meeting: Wednesday, August 24, 2005 at 3 p.m. at Kilmer.