Minutes of September 26, 2013 Meeting
- Bill Bejarano, Zohreh Bonianian, Eric Fizur, Jacqueline Hutton, Amber Judkins, Shirley Lewis, Barry Lipinski (coordinator, recorder), Mike Mansouri, Grace McGarty, Nita Mukherjee, Joann Polgar, Brian Stubbs, Eddie Suarez, Anthony Timek, Joyce Watson
- Eugene McElroy, Dean Meister, Ramon Negron, Gill Newton, Jan Reinhart
- Welcome New Members
- Review of FY2013 Annual Report
- Circulation and Public Services Group Activities for FY2014
- Access Services Committee Announcements
- Text Message Notifications Subgroup Report
- Incident Reports
- Information Sharing
1) Welcome New Members
Barry Lipinski welcomed six new members to the group: Bill Bejarano (Alcohol Studies), Jacqueline Hutton (Smith), Amber Judkins (Dana),
Joann Polgar (RWJ), Eddie Suarez (LSM), and Anthony Timek (LSM).
2) Review of the FY2013 Annual Report
The group reviewed its FY2013 Annual Report. Highlights included the following:
- Laptop theft increased from 10 stolen at all the New Brunswick Libraries in FY2012 to 26 laptops stolen in FY2013. Twenty of the 26 laptop thefts occurred at Alexander Library.
- Forty-eight of the 97 Incident Reports concerned theft; other items stolen included IPhones, cell phones, bicycles, backpacks, and wallets.
- Twenty-three of the 97 reports involved improper behavior.
- Sixty-two of the 97 reports concerned incidents at Alexander Library.
- Recalls continued to decrease as E-ZBorrow’s popularity grows; since FY 2003, when 27,233 recall notices were sent out, to FY2013, when 8,066 recall notices were delivered, recalls have decreased by 70%.
3) Circulation and Public Service Group Activities for FY2014
This year the group will focus on the following three activities:
- ASC and the CPSG will implement a service that sends text messages in Symphony 3.4.1 SP2 for Hold Pickup and Recall messages.
- ASC and the CPSG will revamp the claims returned process.
- ASC and the CPSG will investigate eliminating Recalls except for course reserves.
4) Access Services Committee Announcements
Barry L reviewed with the group items discussed at the September 12th ASC meeting, including: IIS Report: Authentication with NetID and
by class roster for e-Reserves; Joint Programs and NJIT Federated Departments and the new JOINT borrower; Chemistry reference books and
7-day loans; and McNaughton Plan books and Kilmer’s Rec Reading.
5) Text Message Notifications Subgroup Report
Grace McGarty and Zohreh Bonianian presented to the group the progress they have made with Gill Newton and Chris Sterback in testing Text
Messaging. Grace M and Zohreh B provided the following overview of the project:
- Goal is to explore the feasibility of implementing text message notifications to RUL users. This would utilize a commonly used technology of RUL users. It would prove to be convenient for users and may help reduce overdue items and fines.
- The service would be voluntary, “Opt In” registration only.
- Text message notices would run concurrently with email notices—not a replacement.
- The subgroup explored the text message services of other academic libraries, including Penn State, University of Arizona, and UC Davis.
- The scope of the service would include: holds (abbreviated title, call #s; renewals (refer to library website, not a clickable link); overdue; recalls; and perhaps reserves.
- Exclusions—E-ZBorrow, Article Delivery, ILLiad, Off-Campus delivery sites.
- Language and content would mirror existing email notices, though condensed to fit 160-character text message limit.
- Legal obligations would be met with a disclaimer/notice that individual text messaging rates apply.
- Enrollment options are being explored. One possibility is a form on the RUL webpage.
Grace M and Zohreh B then provided the following status update:
- Team defined initial scope of text application.
- Conducting WorkFlows testing for hold notices.
- Chris Sterback writing scripts to generate hold messages.
- “Test Message Address” fields added to Address 1 and 2.
- Staff volunteers with unlimited text plans participating in test trials.
- Tests include various cell carriers.
- Test reports to run 9 a.m., 12 p.m., 3 p.m., and 6 p.m., for next several days.
- Testing to model actual daily hold processing.
- Preliminary messages include pickup library, item title, and author.
6) Incident Reports
Since the beginning of this fiscal year (July 1st), there have been nine Incident Reports, including two thefts at Alexander Library.
- Laptop stolen from the Reference Room after being left with another student who agreed to keep an eye on it; the watcher did not notice the theft. (Fri, 7/19/13)
- Library staff member gets stuck in Shipping and Receiving elevator; EMS arrives promptly and frees employee. (Wed, 9/11/13)
- iPhone and iPad are stolen when student leaves them unattended at 2B desk. (Thurs, 9/12/13)
- Undergraduate student refuses to leave Graduate Reading Room; he is warned that RUPD will be called; he still refuses, RUPD is called, and student leaves the room. (Sun, 9/22/13)
- Staff member trips over materials on floor in Special Collections & University Archives staff area and injures toe. (Mon, 9/23/13)
- Chang loses power for one hour due to a lightning strike on Cook Campus. (Thurs, 8/22/13)
- Burst HVAC pipe floods first floor of Kilmer Library and cascades onto the Kilmer Conference Room on the lower level; water emergency occurs before the library was scheduled to open; library is closed for the day; Insurance Restoration Specialists report for cleanup; video equipment appears to be damaged by water. (Sun, 9/15/13)
Library of Science and Medicine
- Man wearing a unicorn mask frightens users studying on the 3rd floor. Man removes mask and makes horse noises as he runs through the 3rd floor. RUPD arrives but can’t find him. He is later spotted wearing the mask on College Avenue. (Tues, 7/30/13)
- Guest user is warned for second time in 30 days concerning his use of a device to bypass the PC Reservation software logon screen. (Fri, 8/23/13)
7) Information Sharing
Bill B—There are three PCs and study space at Alcohol Studies. Most of the activity is in article delivery and book requests.
Mike M—More mold was discovered at Physics Library and Chemistry, which closed on August 30th. Humidity levels continue to be a problem
at Physics. Facilities personnel report that the humidifier is designed to handle the entire building not only the library. New curtains
have been installed at Physics.
Anthony T—Worked with Eddie Suarez to shelf and completed shelf reading the Chemistry collection, which will be shipped to the Annex.
Eddie S—LSM has received new five new laptops and will soon begin lending them for in-house use. The computer lab has ongoing problems
with the printers. Saturdays are a problem when students show up to print their football tickets and the printers malfunction. ARC opens
later than the library on Saturday so they are not available to service the printers until an hour after the library has opened.
Shirley L—LSM has new furniture on the 3rd floor and new tiles and carpeting on the first floor. Brian S—Alexander has received new
laptops and will nwt have 10 to loan for in-house use. A new door alarm system has been installed in the graduate reserve reading room.
When an door alarm goes off, staff at the circulation desk can now see an alert on a new alarm console in the desk area. Bicycle lending
continues to be extremely popular. Water leaking onto the plastic-covered Z collection continues to be a problem.
Zohreh B—Kristen Ko’s departure from Art Library is being currently handled by staff from Alexander taking turns working at the Art
Library. There are eight laptops available for in-house lending at the Art Library. The public printers seem to have a lot of problems.
Manuel Jusino is the new RUL intern and has started by working in Alexander Access Services. He will get experience at LSM and the Annex
Dean M (via email)—The Chemistry Library has been permanently closed as of August 30th. All Chemistry books and journals are still
physically located in the locked up library. Mike M is pulling materials and filling RDS requests. The Chemistry collection will be moved
to the Annex for storage, but the move hasn’t happened yet.
Joyce W—The aesthetics in Dana Library have improved. New furniture, carpeting, and plants have brightened things up. One major change
that the students love—they can now enter and exit the library on either side. The security desk is nearby to handle any problems.
Grace M—The new front doors installation was completed at Kilmer Library in mid-August. New “clean up” signs were posted in each carrel
before the new semester. Approximately 30 student workers, with 13 new. We converted a reserve video viewing room into a group study room
in the lower level, giving Kilmer now nine group study rooms and two reserve video viewing rooms. White boards were installed in the
lower level rooms; markers and erasers are available for lending at the circulation desk. Kilmer’s new extended hours on Friday and
Saturday began on September 20th. The library now closes at midnight on Friday and Saturday like Alexander and LSM. The microfilm reader
is not able to email or print. Kilmer will be hosting a pumpkin decorating stress relief activity on October 15th and 23rd.
Jacqueline H—The transition to RUL is going well. Theft is not usually a problem inside the library, though two cell phones were stolen
outside the library recently. A water leaking problem had to be handled last week.
Joann P—Starting to see more RUL requests for materials at RWJ.