Minutes of November 28, 2006 meeting

Present:: Katie Anderson, Ray Balter, Arden DeLaCruz, Carolyn Foote, Dorothy Grauer, Kristen Ko, Priscilla Lee, Meghan Lord, Kristen Macaluso, Linda Mazzeo, Holly Muller, MaryAnne Nesbit, Nicole Warren, Drue Willamson, Rae Wong.

Agenda

Some PALCI items are still being incorrectly routed.
Group was asked to remind students and staff at their units to make sure PALCI books are correctly labeled and shipped to appropriate location. The document shared at the previous meeting outlines the shipping guidelines.
The group was asked to remind students and staff to connect the belly bands carefully, without using tape on the inside of the books.

Group reviewed a finalized document outlining procedures for handling Aged PALCI Holds, and discussed wording of the email notice sent to patrons.
It was discovered that there may not be a need to contact patrons, unless they have inquired about the missing book. Instead, ILS will go ahead and initiate another request on their behalf.
Drafted document applies to holds that have not been made available yet, and not missing items that have already been made available. This topic will be discussed more at the next meeting

A document outlining procedures for processing requests for unregistered users was reviewed.
Requests received from off-campus users will be processed using a barcode RDS staff assigns. Patron's will receive a notice of the new barcode and instructions to visit a library to update their record with the number on their card.
Requests received from RUL patrons will be processed using their RUID (or ss#), and staff at the pick up location will be responsible for updating their record.

Patrons are able to submit requests when their barcodes are not registered because the system will accept whatever number is in the User ID field of a patron's record. This can be problematic when processing requests for off-campus users.
Group discussed the possibility of requiring patrons to enter a combination of their barcode and PIN to place requests, like it is required to place holds/recalls. This way patron's will automatically be denied submission of their requests, and forced to register their cards. This has been suggested to the Access Services Committee.
It is possible for a patron to enter a request without a library pickup even though the field says "Required". Katie will check with systems about possibly making this field actually required.

Those who have been given testing assignments haven't reported any problems
Participating members were reminded to report any problems to Katie by December 10, so she can report findings to ASC.

Kristen Macaluso was welcomed to the group. She replaces Glenn Sandberg as the ILS representative.
Mary Ann Nesbit is now the contact person for RDS at Camden
A question came up regarding the deposit accounts and whether it may be possible for individual libraries to have access to the verification. Imaging services will look into this.
There was a request for the text of notices that patrons receive.
There was a reminder for everyone to enter the patron's name when scanning/sending REQ's.