STAFF RESOURCES

Minutes of January 7, 2015 meeting

Present:
Stacey Carton, Liza Kostic, Mike Mansouri, Stephanie Mikitish (recorder), Chiaki Mills, Jacqui Ridzy, Eddie Suarez, Dave Williams, Linda Zuckerman
Excused:
Elsa Alves, Rose Barbalace, Maggie Harris-Clark, Priscilla Lee, Nita Mukherjee, Jennifer Reiber, Alfreda Richardson, Daphne Roberts

Agenda

  1. Introductions
  2. Announcements
  3. Customer Service Workshop
  4. Information Sharing
  5. Next Meeting February 4, 2014

1) Introductions

Chiaki will be co-chairing the SCG with Rose. Please contact both to add agenda items. The group welcomed Dave Williams who will be supervising some of the DTS students now that Linda and the rest of her department will be in TSB. Linda will still attend the SCG meetings as she still supervises students at TSB.

2) Announcements

Minimum wage has increased to $8.38/hr. All students should have had their pay rates updated in RIAS.

3) Customer Service Workshop

The group brainstormed ideas for a customer service workshop for our employees. A few topics that the group came up with were phone etiquette, basic rules, catalog searchers, referrals to other departments, and customer service standards.

It was suggested that the student coordinators act out skits on multiple days and locations. A workshop on a Saturday was suggested, but the group agreed weekdays on a Tuesday, Wednesday or Thursday in February would be best. One of the workshops may be videotaped for internal use.

We will use snacks and a raffle to encourage students to attend. Chiaki, Jacqui, and Steph are on a subgroup to plan the event. They will meet before the next meeting and will solicit feedback from the group.

4) 4. Information Sharing

No new info was shared with the group.

5) Next meeting: February 4, 2015



 
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