Marilyn first reflected on the Committee's successful activities in 2005/2006, then reviewed the major programs starting in Summer and Fall: partnering with Access Services and Information Services, Communication and Marketing Team; the Supervising for Excellence Program; Technical Skill Development Program. The review was followed by brainstorming and feedback from the Committee members.
The initial program will focus on Quality Customer Service, training 80-100 access services employees in 2-hour sessions on all three campuses. Marilyn is developing the schedule with potential trainers, RUL graduates of the NJ Train-the-Trainer Program. The subsequent partnership with Information Services will be focused on designing training to follow up on the earlier training in Quality Customer Service and develop a shared understanding of the respective roles of the reference librarians and access services staff.
The draft Marketing Plan is under revision. Marilyn is working on the draft with the Communication and Marketing Team. The responsibilities of TLC in the Marketing Plan include educating, informing and motivating staff.
Marilyn reported an increasing demand for the Supervising for Excellence Program. New directions/subject areas requested by RUL colleagues include professional/business writing and effective use of email.
The Technical Skill Development Program, on hold for the summer, is in need of alternative educators. The version of Microsoft Office used at Rutgers is different from the version currently installed in RUL (we are using Office 2000; others in the University are using 2003). While we had hoped that we could offer open seats in the Libraries' series to others within the University, that possibility is not feasible given the different versions in use. Marilyn is investigating programs and formats tailored to the needs of academic libraries.
The Committee shared ideas and brainstormed potential ways to boost morale other than through formal training ventures.
The committee revisited earlier programmatic ideas for future implementation, including Emotional Intelligence; Affirmative Inquiry; facilitating skills; influencing and negotiating skills; information literacy; research skills; and the Creativity Fair. Brainstorming and discussion followed on how to achieve our professional development goals in the coming years.
TLC will continue to partner with a variety of groups including University Human Resources, Center for Organization Development and Leadership, and the NJ Train-the-Trainer Program.
Marilyn thanked everyone for their participation and contributions in the 2005/2006 academic year. Marilyn will poll the current committee members during the summer to determine who wishes to continue serving on the committee.
The next meeting is scheduled for September 21, 2006, 2 pm, University Librarian's Conference Room, 3rd Floor, Alexander Library, New Brunswick.