Minutes of December 21, 2010 Meeting

Present:: J. Abraham (chair), K. Au, S. Bartz, M. Belasco, A. Bijur, A. Butman, J. Hartstein (recorder), K. Kuehl, J. Mulez, R. Sandler, C. Singh, D. Voorhees
Absent:: J. Maxymuk
Excused:: P. Johnson, J. Gibson, N. Gonzaga, K. McGuire, A. Ruggiero

IIS Update:

Anne B.: Kilmer VOIP cutover went well. Only 1 user issue reported which was quickly resolved.
S. Bartz reported an issue related to possible incorrect call routing for one person, Anne will investigate it further. Anne noted that upcoming training sessions for the system would be device specific, not Rutgers specific, so users should be aware that these training sessions would only be about functional uses of the phones.
Chang and Douglas are scheduled to be the next locations upgraded to the VOIP system. Estimate potential start time is March, though this may change.
Email migrations are on track with 212 migrations already accomplished out of a total 280. Newark is finished its migrations. Very few issues encountered so far, with a small number related to users smart phones.
M. Belasco reported some usage issues with Zimbra web client related to cut/paste and asked if support for Thunderbird would be maintained to work around these issues. Anne B. stated that we would continue support for people who required Thunderbird. J. Abraham stated he would document a method he used to help set up Thunderbird for those people who still needed to use it.
Another issue related to "Send as Email" or "Send a Link" from Microsoft Office and other software was raised (Zimbra can't recognize these, the default installed email client will instead launch).
M. Belasco also reported a filtering issue with her emails. J. Abraham stated he would investigate further.
Anne B.: The Public PC Image is being finalized with a target date of Dec. 23rd for sealing. The images will be deployed starting Jan 3rd and will temporarily take priority over Email migrations. Two hard drives will be available for OS X imaging and can be sent to locations that require them.

Backup Subgroup:

Discussion was moved to next meeting due to excused absence of N. Gonzaga

PCWG 2011 Goals:

Desktop Video Conferencing: R. Sandler reported that Grace has requested that User Services give their approval first before moving forward with implementation of any video conferencing solution. Their subcommittee related to this has not returned any specific guidance on this issue as of the time of this meeting. R. Sandler stated that they have mentioned that they are primarily interested in an update to the current Meebo system. R. Sandler suggested that a demonstration at the State of The Libraries may be the best opportunity to demonstrate the usefulness of the VC system to the library.
The most likely system to be used is Adobe connect, which Tom Glynn has backed as the most wide ranging useful system tested so far.
Laptop Lending Pilot: J. Abraham reporting for K. McGuire: General increases of usage have been seen for the laptops. One netbook has been a confirmed loss, and the student has paid the full fine for loss. The pilot will continue with analysis ongoing for the program's usefulness and desirability for expansion.
Technical Skills Workshops: J. Abraham reporting for J. Gibson: Briefly spoke with the Training and Learning committee. There is a desire to make the training more standardized and less informal. Some training areas desired are for: Using Sakai, Zimbra, and Microsoft Office Suite. J. Gibson is looking to recruit organizers and trainers with competency in the above areas, as well as any others, to run these sessions, with an idea of presenting a selection as "coming soon" at The State of the Libraries.

Business:

J. Abraham: Mid-year updates for the 2011 goals will be presented at the January meeting with brief reports on their status-these to be included in the PCWG mid-year report.
User Services approved the new Public PC background image. Tibor has stated though that this may be a temporary solution to the Copyright/Usage issue and a more advanced solution might be utilized in the future. Anne B. stated that IIS would be looking into this further.
J. Abraham brought up the RU Wireless guest account creation tool and requested discussion on how we would advise the libraries on acceptable usage of this tool: http://ruwireless.rutgers.edu/RGAMS
It is now possible to "sponsor" a guest user for 1 week of RU Wireless access. This raises many questions for whom this is acceptable to grant access, and repercussions of inappropriate usage by these individuals. OIT has not provided any guidelines for these issues, or overall for this tool. Anne B. stated she attempted to get this information, but has received no reply to that inquiry. It was decided that we would not recommend usage of this tool to the library until OIT provides us with a set of usage guidelines.
Anne B. would continue her inquiries and escalate this to Tibor if necessary.
Anne B.: Timetrak will be removed from systems In January. The target date is January 3rd when the new WebClock system takes its place. The systems currently running Timetrak will be left in place to be used with the new WebClock system that replaces it.

Experience Sharing & Observations:

C. Singh: Zimbra migrations have an unexpected behavior that displays sent messages as being sent from the user to the user. However it is still possible to successfully search for the proper sent message to the correct recipient.

D. Voorhees: Public Scanner update- Ldap login has been successfully implemented. "Scan to Google Docs" has been successfully implemented. Alexander has logged 24 thousand scans, with 95% of these being student use. The usage rate displays that the system has achieved very high usage and is a popular feature.

Next Meeting date: January 18^th 2011.