Microcomputers in the Rutgers Libraries are purchased, installed, and maintained by the Systems Department and representatives from local units and departments to support the work of the library. This document focuses on support from the Systems Department.
Hardware and software supported in the Libraries is listed below. The list includes supported products currently recommended for purchase as well as older products no longer recommended but currently installed and, therefore, still supported. Factors considered in developing the list are: performance, price, availability, ease of repair, vendor support, and use on campus and within the libraries. This list is not static; it evolves as products and software changes occur. If specific hardware or software is required for a project and it is not on the support list, the Systems Department should be consulted before the purchase. Changes to the public machines to support new software necessary for the curriculum are done only via the regularly scheduled new machine image that is updated twice a year.
Support of a product means the Systems Department is prepared to assist with purchasing configurations, vendor and pricing information, installation, setup, general use support, troubleshooting and service. Should training be desired, requests should be sent to the RUL Training and Learning Coordinator.
The Systems Department is not in a position to master all available software and hardware. The following lists focus attention and energy on specific products which can be supported. Products not on this list will be supported only as time permits. If alternate hardware or software is purchased, only limited assistance can be provided by Systems. If non-standard or non-work-related software is installed on a machine, Systems is not responsible for its support.
The use of the designation Systems Department is intended to mean any staff member in the department qualified to assist with a hardware or software question. No attempt is made in this document to identify who in the individual locations has responsibility for local support.
|Alexander Library/Art Library||Joe Abraham (Chair)||firstname.lastname@example.org||732/932-7129(x132)|
|Camden Library Faculty||John Maxymukemail@example.com||856/225-2842|
|Dana Library||Chris Singhfirstname.lastname@example.org||973/353-5930|
|Douglass Library/Chang Library/Fordham Lab||Andrew Ruggieroemail@example.com||732/932-9407(x22)|
|Imaging Services||Darryl Voorheesfirstname.lastname@example.org||732/932-7940(x333)|
|Integrated Information Systems||Anne Butmanemail@example.com||732/445-5896|
|Integrated Information Systems||Nick Gonzagafirstname.lastname@example.org||732/445-5896|
|Interlibrary Loan Services||Mary Belascoemail@example.com||732/932-8345(x342)|
|Kilmer Library||Kevin McGuirefirstname.lastname@example.org||848/445-3163|
|LSM and science branch libraries||Pam Johnsonemail@example.com||732/445-4806(x302)|
|Media Center||Rich Sandlerfirstname.lastname@example.org||732/932-9783(x33)|
|New Brunswick Libraries Faculty||Stephanie Bartzemail@example.com||732/932-7129(x122)|
|Newark Library Faculty||Ka Neng Aufirstname.lastname@example.org||973/353-5911|
|Robeson Library||John Gibsonemail@example.com||856/225-2836|
|Scholarly Communication Center||James Hartsteinfirstname.lastname@example.org||732/932-8573(x185)|
|Special Collections & University Archives||John Mulezemail@example.com||732/932-7049(x380)|
|Technical and Automated Services||Ashwin Bijurfirstname.lastname@example.org||732/445-5896|