Rutgers Delivery Service (RDS)

Need a book or journal article from another Rutgers Library? We'll get it for you!


Eligibility

Rutgers University students, faculty, and staff who are currently enrolled or employed may use the Rutgers Delivery Service. Students, faculty, and staff teaching or taking courses on the Camden Urban Campus of Camden County College or Rowan University; Emeritus faculty; and students, faculty, and staff of the Rutgers Newark and Camden law schools are also eligible for RDS. Alumni and community borrowers are not eligible for this service.

If you are not eligible to use the Rutgers Delivery Service, the following organizations offer document delivery to individuals for a fee and may be of interest: Infotrieve Document Delivery and NYPL Express.


How to Request Delivery

Books

You need to be signed in to QuickSearch to view your request options. Find the record of the book you need in QuickSearch and click Request under Find In Library. Select the library where you want to pick up the book and click Send Request.

If all Rutgers copies of a book are checked out, search the E-ZBorrow catalog and if the item is available, place an E-ZBorrow request for quick delivery from another academic library. If the book is not available through E-ZBorrow, search the UBorrow catalog and if the item is available, place a UBorrow request for quick delivery from one of our Big Ten Academic Alliance (BTAA) partners.

You may also recall a checked out item in QuickSearch using the "Request" option and request delivery to any Rutgers pickup library. The person who currently has the item will be notified to bring it back within 14 days.

Telephone requests to retrieve, deliver and hold books are not accepted; you must use the request forms in the Library Catalog , the E-ZBorrow catalog, or the UBorrow catalog.

Chapters in Books

Pages and chapters in circulating books are not eligible for the article delivery service. Please request delivery of circulating books using the "Request" button in QuickSearch.

Journal Articles

Log in to Interlibrary Loan and Article Delivery Services and select the "Article Request" form. Enter as much information about your article as possible.

If you request an article over 30 pages for delivery from a library in a different location (Camden, New Brunswick/Piscataway, or Newark), the entire volume will be delivered for to your pickup library for five days of in-library use. If you request an article over 30 pages from a library on your Rutgers location (Camden, New Brunswick/Piscataway, or Newark), your request will be cancelled; please retrieve and copy the article yourself. Copyright regulations preclude copying journal issues in their entirety.

If you request an article in a periodical that circulates, the entire volume will be sent to your pickup library.

If you submit more than 10 requests at one time they will be processed as time permits and you may be contacted to prioritize your requests.

Microform

Journal articles in microform will be copied and delivered electronically as PDF documents if a specific citation is given. Amount of copying, requesting, and delivery guidelines are the same for articles in print and microform.

Some microform is available for loan. Use the "Request" option in QuickSearch to request microform on loan. In libraries with fiche duplicating capabilities, a fiche copy may be provided. In other libraries, the fiche may be loaned.

Items Not in QuickSearch

If you need an uncataloged government document or an uncataloged microform delivered, please contact the main Interlibrary Loan office directly at 848-932-6005 (9 a.m. - 5 p.m. on regular business days).

Media

Rutgers Faculty, Staff, and Graduate Students may use the Media Materials booking request form to book media materials to preview or for classroom use. The majority of audio or visual items (except for Media DVD-Y items) may only be requested using the Media Materials Booking request form.

Media Center DVD-Y items can be requested for pickup at a Rutgers University Library using the "Request" button. Enter your NetID or library barcode and password, and select the library where you want to pick up the DVD.


Cancellations

If you wish to cancel a book hold or request, log in to your QuickSearch account, go to the Requests area of My Account, select the item you wish to cancel, and click Cancel.

Holds will be cancelled when placed on single copies of items that are later discovered to be missing, and when items have been held for you for 14 days at your pickup library and not picked up.

If you wish to cancel an article request, log to Interlibrary Loan and Article Delivery Services. Select "Outstanding Requests," find the article request you wish to cancel and click on its transaction number in the left-hand column. Click on "Cancel Request" at the top of the Transaction Information screen. The canceled request is removed from "Outstanding Requests" and can be viewed under "Cancelled Requests."


Notification

Books

You will receive email messages when books are available to check out. You will also receive messages from the Libraries in your QuickSearch account. "Checkouts, Catalog Requests, and Bills" file. If you requested delivery to a law library or off-campus site, books will be checked out to you before shipment and will be listed in your "Checkouts" file.

Holds are removed from your QuickSearch account when the hold is canceled or when you check out the item. Requests are removed from your QuickSearch account fourteen days after they are filled or cancelled or twenty-eight days after the library recalls an item to satisfy a request.

Articles

You will receive email notification when an article is ready to view. Log in to Interlibrary Loan and Article Delivery Services and click on "Electronically Received Articles" to view your article.


Fees

There is no charge for book delivery among any of the Rutgers libraries and to off-campus sites listed in the pickup pull-down menu.

There is no charge for web delivery of 1-30 page articles from the non-circulating collections of any Rutgers library.


Typical Turnaround Times

The typical turnaround time for books is 2-5 weekdays and for articles it is 1-2 weekdays.

The delivery time for a book depends on its status. Books that are PENDING or IN-PROCESS may take longer than 2-5 days. Books that are checked out and need to be recalled are generally available within 2-3 weeks. The delivery time for ON-ORDER books will vary depending upon when they are received from the publisher.

The turnaround time for books may also be influenced by the number of holds on the item, your position in a hold queue, the number of available copies, and the item's location and distance from your home library.


Locations and Libraries/Collections

Camden

  • Robeson Library
  • Camden Law Library

New Brunswick/Piscataway

Busch

  • Library Annex (materials may be requested for pickup at any library)
  • Library of Science and Medicine
  • Mathematical Sciences and Physics Library

College Avenue

  • Alexander Library
  • Art Library (noncirculating)
  • East Asian Library
  • Special Collections & University Archives (noncirculating)

Cook

  • Chang Science Library
  • School of Management and Labor Relations Library

Douglass

  • Douglass Library
  • Performing Arts Library
  • Media Services (use Bookings Request forms)

Livingston

  • Carr Library

Newark

  • Dana Library
  • Institute of Jazz Studies Library (noncirculating)
  • Newark Law Library