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Get live help, and valuable research advice, from home or the office

screen capture: Meebo dialog box
Illustration: Meebo dialog box

Fans and frequent visitors to the Rutgers University Libraries' website may have noticed that a black hole has opened on our frontpage.

Well, it's not a black hole actually. But it is a prime example of the Libraries' efforts to meet our users where they are and provide valuable support for their research and study needs.

Starting February 17th the Libraries began offering a chat reference service for 15 hours per week--Sundays through Thursdays 7 pm to 10 pm--using Meebo anonymous Instant Messaging. The project has proven extremely successful - in the first 60 hours that the service was available, librarians answered 568 reference questions!

After a week off for Spring Break, the service came back with expanded hours.
The Meebo Instant Messaging/live chat reference service is now available 23 hours each week:
Sunday - Thursday, 7 pm to 10 pm
Monday - Thursday 3 pm to 5 pm.

We welcome users to try this new service and receive answers to their questions, no matter where they log in.

For questions or comments about this service, please write to the Libraries Ask A Librarian service, accessible from this webpage:

Posted April 10, 2008