Customer Service Standards

Approachable. Access services staff are ready to greet approaching patrons. We stop all activities and conversations when patrons approach the desk. We focus on the patron. This means we:

Communicate Well. We listen carefully and are interested in patrons' questions. This means we:

Courteous. We respect individual patrons and are courteous. This means we:

Modeled on Boston College O'Neill Library, Access Services, Service Desk Standards

February 2006

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