Information Services Training Guide
Rev. 4/14/1999

Changes made since last revision are in Red


Welcome to your new position in the Rutgers University Libraries. As a provider of information services, you will often be the first contact that a patron has with the Libraries. We hope to provide you here with many of the tools that you will need to succeed in this important role.

Information Assistants, interns, and librarians will receive training in local knowledge that is specific to the particular library location in which they work. Here we present to you information that will be useful to you no matter where you work within the Rutgers University Libraries.


Service orientation/whom we serve

Rutgers University Libraries' primary service is to Rutgers' faculty, students and staff.  In addition, the Rutgers University Libraries are open to the public. From our information/reference desks, we answer to the best of our abilities any type of question on any subject matter. We always offer our assistance in a friendly and helpful manner, leaving a positive impression. We never leave a patron with a response of "I don’t know" or "come back later." If we cannot answer a particular question, we always offer to refer the patron to another reference librarian, subject specialist or other responsible party.

Introduction to Rutgers University Libraries Rutgers University, founded in 1766, is the eighth oldest institution of higher learning in the United States. As Rutgers has evolved into a major research university, the library system has also grown into one of the top academic research libraries in the country as a member of the Research Libraries Group (RLG). Expanding from one library to 25 separate libraries, collections and reading rooms located on three campuses, the libraries that make up the system now hold over three million volumes.

Within the Rutgers University Libraries (RUL) system are several administrative groupings of libraries, librarians, and staff. Some library services are "systemwide", meaning they serve all libraries in the RUL system. Examples are Interlibrary Loan Services, Technical and Automated Services, the Library Systems Department, Special Collections and University Archives, and the Annex. Individual libraries are administered by three main Rutgers campus units within RUL : the Paul Robeson Library in Camden, John Cotton Dana Library in Newark, and the New Brunswick Libraries.

Units and collections in the New Brunswick Libraries

The New Brunswick Libraries includes libraries on four campuses in New Brunswick and Piscataway. Each campus has a library that serves the basic information needs of students, faculty, staff and the public on that campus by providing books, journals, and reference services. These libraries are :

Alexander Library, New Brunswick College Avenue Campus

Chang Library, Cook Campus

Douglass Library, Douglass Campus

Kilmer Library, Livingston Campus

Library of Science and Medicine, Busch Campus

 In addition to these libraries, there are various specialized libraries and collections that are part of the New Brunswick Libraries :

CAC -- College Avenue Campus

Art Library (CAC)

East Asian Library – 2nd floor Alexander Library (CAC)

Scholarly Communications Center – 4th floor Alexander Library (CAC)

Social Sciences and Humanities Data Center – 4th floor Alexander Library (CAC)

DGLSS – Douglass Campus

Music Library – lower level Douglass Library (DGLSS)

SMLR – School of Management and Labor Relations Library (DGLSS)

The Science Research Libraries:

BUSCH – Busch Campus

COOK – Cook Campus

Alcohol Studies Library (BUSCH)

Chang Library (COOK)

Chemistry Library (BUSCH)

Math Library (BUSCH)

Physics Library (BUSCH)

SERC – the Science and Engineering Resource Center (BUSCH)

Links to CKDB (common knowledge database) and RUL web pages

RUL Home | Indexes | Alphabetized List | Digital Dissertations

Also in CKDB | Holdings

Rutgers University Libraries is a Federal and NJ State Depository library for government publications. The collection is split between Alexander and Library of Science and Medicine
    1. Check IRIS under title of document, though most publications are not cataloged in IRIS
    2. Check government publications card catalog at Alexander or LSM
    3. RUL Home | Web guides | Government information
    4. CKDB in Holdings -- further information on finding government publications
RUL Home | Indexes
RUL Home | Services | Information Literacy
  • Interlibrary Loan – policies – RUL Home | Services | Interlibrary Loan
  • Interlibrary Loan – online form on every IRIS web page RUL Home | IRIS | InterLibrary Loan
  • Internet – search the web outside RUL RUL Home | Web Guides | Searching the Internet
  • IRIS RUL Home | IRIS
  • Journals are non-circulating at all RUL libraries, but reference librarians can give special permission for a <24 hour loan for special purposes such as color copying
  • Law libraries catalogs (not in IRIS) RUL Home | Catalogs | click on Camden Law or Ackerson Law (Newark)
  • Legal publications Some basic legal materials for the US and NJ such as the US Code and NJ Statutes Annotated are available at Alexander Library.
  • Maps at Library of Science and Medicine are non-circulating, but reference librarians can give special permission for a <24 hour loan for special purposes such as color copying
  • Media – do we have and where to find (some items in IRIS) RUL Home | Services | Media Services
  • Microcomputer labs in libraries Several of the Libraries have Microcomputer labs administered by RUCS (Rutgers University Computing Services) where students, faculty, and staff can read email or use software for word processing, presentations, web development, and data analysis. These computers also provide for printing ejournals or other web resources for students, faculty, and staff:
    • Alexander -- Graduate computing lab, 3rd floor in graduate reading room
      Douglass -- 1st floor behind reference area, Lower level near periodical stacks
      Kilmer -- 1st floor near circulation desk
      LSM -- 2nd floor near lounge area
  • Newspapers Search using title in IRIS
  • NJULS/New Jersey Union List of Serials RUL Home | Catalogs | NJULS
  • OCLC – click on Passport for Windows shortcut on any staff Windows 95 desktop, then click on OPEN
  • Patents Searchable CDROM database and patents on microfilm and full text image are available at LSM. Contact LSM reference desk to check years available.
  • Parking (also in CKDB) RUL Home | Rutgers University | Faculty and Staff | Parking and Transportation (under personal services)
  • PIN/barcode Visit any circulation desk or email Ask a Librarian on the web pages to receive a PIN and barcode.
  • Renewals Users can renew their books online by clicking on Self Services on any IRIS web page.
  • Reference manual (only LSM available at this time) --
  • Remote access RUL Home | News | Standing news
  • Reserves -- electronic list of reserves available through IRIS -- RUL Home | IRIS | Reserve Desk
  • -- Policies – RUL Home | Services | Reserve Services, A guide for faculty Tax forms and information on the web The US Patent and Trademark Office has a web site at which patents and trademarks can be searched :

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