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Instructional Services

Office of the Associate University Librarian for Public Services and Communications:
Public Services Policy Memo 3:
Instructional Services


Library research, information-seeking, and information management skills are important components of information literacy necessary for academic success, for competing in the workplace, for lifelong learning, and for everyday life. The key to the successful development of information literacy skills is the collaboration of teaching faculty and library faculty in supporting university-wide learning goals. As an integral part of the research and instructional programs of the university, librarians of the Rutgers University Libraries provide Library Instruction & Tutorials for students, faculty, and staff that facilitate the development of an information literate community and that promote the Information Literacy Competency Standards for Higher Education developed by the Association of College and Research Libraries. The Rutgers University Libraries have a commitment to research and development of new modalities for facilitating information literacy.


Effective Library Instruction

Library instruction is most effective when integrated into the curriculum; related to a specific class or course assignment; provided at the beginning of a research paper or project; when it is supplemented with informational or instructional materials accessible during the actual research process; and when the library and classroom faculty confer on the objectives, goals, and design of course assignments. Often the needs of students cannot be met in a single class session or through one information or instructional medium. Given the complexity of the information environment and the research on learning styles and behavior, library faculty use various instructional modes and models and work with classroom faculty in designing appropriate instructional techniques and materials. If determined appropriate and most effective, library faculty will accommodate with systematic and ongoing class sessions and/or make provisions for consultations and/or access to information beyond the sessions.


Types of Library Instructional Services Provided

Course-Related Instruction

Library faculty consult with classroom faculty on course assignments, the level of the class, and the content and objectives of the library session to be held during the regularly scheduled class time. Through the use of handouts, Web pages, demonstrations, exercises, and guided hands-on practice, library faculty will instruct students on research strategies and focusing a topic, using the Library Catalog, using indexes, navigating electronic resources, finding specific types of information or publications, and evaluating information sources.

Course-Integrated Instruction

Library and classroom faculty work collaboratively on integrating information literacy as planned components of courses.

Curriculum-Integrated Instruction

Library and classroom faculty work collaboratively on integrating information literacy as planned components of a curriculum.

Tutorials/Individual Consultations

Small group tutorials or individual consultations are arranged through instruction librarians or departmental liaison librarians.

Credit Courses

Library faculty teach credit courses on library research for programs or departments that have established such courses. Negotiations for compensation to the Libraries are made between the program director or department chair and library administration.


Scheduling Library Instruction Class Sessions

Class sessions are generally scheduled through instructional coordinators or through departmental liaisons.


Location of Library Instruction Class Sessions

Library class sessions are generally held within the Libraries' instructional facilities, but may be held within instructional facilities in other departments, agencies at the university, or at remote sites.


Approved by Public Services Council: December 18, 2000
Approved by Cabinet: January 9, 2001


Appendix 1
ACRL Information Literacy Competency Standards for Higher Education.

Association of College and Research Libraries
Information Literacy Competency Standards for Higher Education
Standards, Performance Indicators, and Outcomes

Approved by: ACRL Board, January 18, 2000.

Standard One

The information literate student determines the nature and extent of the information needed.

Performance Indicators:

  1. The information literate student defines and articulates the need for information.
    Outcomes Include:
    1. Confers with instructors and participates in class discussions, peer workgroups, and electronic discussions to identify a research topic, or other information need
    2. Develops a thesis statement and formulates questions based on the information need
    3. Explores general information sources to increase familiarity with the topic
    4. Defines or modifies the information need to achieve a manageable focus
    5. Identifies key concepts and terms that describe the information need
    6. Recognizes that existing information can be combined with original thought, experimentation, and/or analysis to produce new information
  2. The information literate student identifies a variety of types and formats of potential sources for information.
    Outcomes Include:
    1. Knows how information is formally and informally produced, organized, and disseminated
    2. Recognizes that knowledge can be organized into disciplines that influence the way information is accessed
    3. Identifies the value and differences of potential resources in a variety of formats (e.g., multimedia, database, website, data set, audio/visual, book)
    4. Identifies the purpose and audience of potential resources (e.g., popular vs. scholarly, current vs. historical)
    5. Differentiates between primary and secondary sources, recognizing how their use and importance vary with each discipline
    6. Realizes that information may need to be constructed with raw data from primary sources
  3. The information literate student considers the costs and benefits of acquiring the needed information.
    Outcomes Include:
    1. Determines the availability of needed information and makes decisions on broadening the information seeking process beyond local resources (e.g., interlibrary loan; using resources at other locations; obtaining images, videos, text, or sound)
    2. Considers the feasibility of acquiring a new language or skill (e.g., foreign or discipline-based) in order to gather needed information and to understand its context
    3. Defines a realistic overall plan and timeline to acquire the needed information
  4. The information literate student reevaluates the nature and extent of the information need.
    Outcomes Include:
    1. Reviews the initial information need to clarify, revise, or refine the question
    2. Describes criteria used to make information decisions and choices

Standard Two

The information literate student accesses needed information effectively and efficiently.

Performance Indicators:

  1. The information literate student selects the most appropriate investigative methods or information retrieval systems for accessing the needed information.
    Outcomes Include:
    1. Identifies appropriate investigative methods (e.g., laboratory experiment, simulation, fieldwork)
    2. Investigates benefits and applicability of various investigative methods
    3. Investigates the scope, content, and organization of information retrieval systems
    4. Selects efficient and effective approaches for accessing the information needed from the investigative method or information retrieval system
  2. The information literate student constructs and implements effectively-designed search strategies.
    Outcomes Include:
    1. Develops a research plan appropriate to the investigative method
    2. Identifies keywords, synonyms and related terms for the information needed
    3. Selects controlled vocabulary specific to the discipline or information retrieval source
    4. Constructs a search strategy using appropriate commands for the information retrieval system selected (e.g., Boolean operators, truncation, and proximity for search engines; internal organizers such as indexes for books)
    5. Implements the search strategy in various information retrieval systems using different user interfaces and search engines, with different command languages, protocols, and search parameters
    6. Implements the search using investigative protocols appropriate to the discipline
  3. The information literate student retrieves information online or in person using a variety of methods.
    Outcomes Include:
    1. Uses various search systems to retrieve information in a variety of formats
    2. Uses various classification schemes and other systems (e.g., call number systems or indexes) to locate information resources within the library or to identify specific sites for physical exploration
    3. Uses specialized online or in person services available at the institution to retrieve information needed (e.g., interlibrary loan/document delivery, professional associations, institutional research offices, community resources, experts and practitioners)
    4. Uses surveys, letters, interviews, and other forms of inquiry to retrieve primary information
  4. The information literate student refines the search strategy if necessary.
    Outcomes Include:
    1. Assesses the quantity, quality, and relevance of the search results to determine whether alternative information retrieval systems or investigative methods should be utilized
    2. Identifies gaps in the information retrieved and determines if the search strategy should be revised
    3. Repeats the search using the revised strategy as necessary
  5. The information literate student extracts, records, and manages the information and its sources.
    Outcomes Include:
    1. Selects among various technologies the most appropriate one for the task of extracting the needed information (e.g., copy/paste software functions, photocopier, scanner, audio/visual equipment, or exploratory instruments)
    2. Creates a system for organizing the information
    3. Differentiates between the types of sources cited and understands the elements and correct syntax of a citation for a wide range of resources
    4. Records all pertinent citation information for future reference
    5. Uses various technologies to manage the information selected and organized

Standard Three

The information literate student evaluates information and its sources critically and incorporates selected information into his or her knowledge base and value system.

Performance Indicators:

  1. The information literate student summarizes the main ideas to be extracted from the information gathered.
    Outcomes Include:
    1. Reads the text and selects main ideas
    2. Restates textual concepts in his/her own words and selects data accurately
    3. Identifies verbatim material that can be then appropriately quoted
  2. The information literate student articulates and applies initial criteria for evaluating both the information and its sources.
    Outcomes Include:
    1. Examines and compares information from various sources in order to evaluate reliability, validity, accuracy, authority, timeliness, and point of view or bias
    2. Analyzes the structure and logic of supporting arguments or methods
    3. Recognizes prejudice, deception, or manipulation
    4. Recognizes the cultural, physical, or other context within which the information was created and understands the impact of context on interpreting the information
  3. The information literate student synthesizes main ideas to construct new concepts.
    Outcomes Include:
    1. Recognizes interrelationships among concepts and combines them into potentially useful primary statements with supporting evidence
    2. Extends initial synthesis, when possible, at a higher level of abstraction to construct new hypotheses that may require additional information
    3. Utilizes computer and other technologies (e.g. spreadsheets, databases, multimedia, and audio or visual equipment) for studying the interaction of ideas and other phenomena
  4. The information literate student compares new knowledge with prior knowledge to determine the value added, contradictions, or other unique characteristics of the information.
    Outcomes Include:
    1. Determines whether information satisfies the research or other information need
    2. Uses consciously selected criteria to determine whether the information contradicts or verifies information used from other sources
    3. Draws conclusions based upon information gathered
    4. Tests theories with discipline-appropriate techniques (e.g., simulators, experiments)
    5. Determines probable accuracy by questioning the source of the data, the limitations of the information gathering tools or strategies, and the reasonableness of the conclusions
    6. Integrates new information with previous information or knowledge
    7. Selects information that provides evidence for the topic
  5. The information literate student determines whether the new knowledge has an impact on the individual's value system and takes steps to reconcile differences.
    Outcomes Include:
    1. Investigates differing viewpoints encountered in the literature
    2. Determines whether to incorporate or reject viewpoints encountered
  6. The information literate student validates understanding and interpretation of the information through discourse with other individuals, subject-area experts, and/or practitioners.
    Outcomes Include:
    1. Participates in classroom and other discussions
    2. Participates in class-sponsored electronic communication forums designed to encourage discourse on the topic (e.g., email, bulletin boards, chat rooms)
    3. Seeks expert opinion through a variety of mechanisms (e.g., interviews, email, listservs)
  7. The information literate student determines whether the initial query should be revised.
    Outcomes Include:
    1. Determines if original information need has been satisfied or if additional information is needed
    2. Reviews search strategy and incorporates additional concepts as necessary
    3. Reviews information retrieval sources used and expands to include others as needed

Standard Four

The information literate student, individually or as a member of a group, uses information effectively to accomplish a specific purpose.

Performance Indicators:

  1. The information literate student applies new and prior information to the planning and creation of a particular product or performance.
    Outcomes Include:
    1. Organizes the content in a manner that supports the purposes and format of the product or performance (e.g. outlines, drafts, storyboards)
    2. Articulates knowledge and skills transferred from prior experiences to planning and creating the product or performance
    3. Integrates the new and prior information, including quotations and paraphrasings, in a manner that supports the purposes of the product or performance
    4. Manipulates digital text, images, and data, as needed, transferring them from their original locations and formats to a new context
  2. The information literate student revises the development process for the product or performance.
    Outcomes Include:
    1. Maintains a journal or log of activities related to the information seeking, evaluating, and communicating process
    2. Reflects on past successes, failures, and alternative strategies
  3. The information literate student communicates the product or performance effectively to others.
    Outcomes Include:
    1. Chooses a communication medium and format that best supports the purposes of the product or performance and the intended audience
    2. Uses a range of information technology applications in creating the product or performance
    3. Incorporates principles of design and communication
    4. Communicates clearly and with a style that supports the purposes of the intended audience

Standard Five

The information literate student understands many of the economic, legal, and social issues surrounding the use of information and accesses and uses information ethically and legally.

Performance Indicators:

  1. The information literate student understands many of the ethical, legal and socio-economic issues surrounding information and information technology.
    Outcomes Include:
    1. Identifies and discusses issues related to privacy and security in both the print and electronic environments
    2. Identifies and discusses issues related to free vs. fee-based access to information
    3. Identifies and discusses issues related to censorship and freedom of speech
    4. Demonstrates an understanding of intellectual property, copyright, and fair use of copyrighted material
  2. The information literate student follows laws, regulations, institutional policies, and etiquette related to the access and use of information resources.
    Outcomes Include:
    1. Participates in electronic discussions following accepted practices (e.g. "Netiquette")
    2. Uses approved passwords and other forms of ID for access to information resources
    3. Complies with institutional policies on access to information resources
    4. Preserves the integrity of information resources, equipment, systems and facilities
    5. Legally obtains, stores, and disseminates text, data, images, or sounds
    6. Demonstrates an understanding of what constitutes plagiarism and does not represent work attributable to others as his/her own
    7. Demonstrates an understanding of institutional policies related to human subjects research
  3. The information literate student acknowledges the use of information sources in communicating the product or performance.
    Outcomes Include:
    1. Selects an appropriate documentation style and uses it consistently to cite sources
    2. Posts permission granted notices, as needed, for copyrighted material

Appendix I: Selected Information Literacy Initiatives

In 1989 the American Library Association (ALA) Presidential Committee on Information Literacy issued a Final Report which defined four components of information literacy: the ability to recognize when information is needed and to locate, evaluate and use effectively the needed information. http://www.ala.org/ala/acrl/acrlpubs/whitepapers/presidential.htm

In 1990, the National Forum on Information Literacy (NFIL) was founded as a response to the recommendations of the ALA Presidential Committee Final Report. NFIL is a "coalition of over 75 education, business, and governmental organizations working to promote international and national awareness of the need for information literacy and encouraging activities leading to its acquisition." Forum members promote information literacy nationally, internationally, and within their own programs. http://www.infolit.org/index.html

In March 1998 NFIL issued, A Progress Report on Information Literacy: An Update on the American Library Association Presidential Committee on Information Literacy: Final Report. http://www.ala.org/ala/acrl/acrlpubs/whitepapers/progressreport.htm

In 1998 the American Association of School Libraries (AASL) and the Association of Educational Communications and Technology (AECT) published Information Literacy Standards for Student Learning. The AASL/AECT standards detail competencies for students in K-12

Since 1989, in the absence of national standards, many states, school districts, state university systems, and local institutions have developed information literacy competency standards. http://www.fiu.edu/~library/ili/iliweb.html