Academic Excellence Quality Indicators - Background

The Library's Academic Excellence Quality Indicators ( Indicators) were created by RULS Cabinet Members with the support of Brent Ruben from Rutgers' Center for Organizational Development and Leadership in 2003 using the Dashboard Approach. In December 2003, the Indicators were referred to the Library Assessment Committee for clarification. The Committee refined the indicators during the Spring 2004 semester. The Indicators were presented to the Library Coordinating Committee (April 21, 2004) and then to Cabinet (June 22, 2004) for comment. Revisions were made based on feedback.

The Dashboard Approach, which actually refers to the dashboard of an airplane, is based on the writings of Robert S. Kaplan and David P. Norton (The Balanced Scorecard - Measures that Drive Performance Harvard Business Review January- February 1992 70 (1): 71-79).

The Dashboard (also known as the Balanced Scorecard)

Kaplan and Norton identified four areas of organizational performance to monitor and provides answers to four basic questions:

The Library is adapting this approach to evaluate where we are today and determine how we can best meet our responsibilities and goals for the future as we strive for excellence.

When developing the Indicators we carefully looked at the both the Library Goals (from the Cabinet document 2003/04 Libraries Goals and Responsibility) and the University's Mission statement ( and related those goals to the criteria.

Before we implement the Library's Academic Excellence Quality Indicators we will validate the developed criteria to make sure that it reflects the needs of our different stakeholder groups. Once the validation process is complete, the Indicators will be refined to reflect our findings.

Posted September 30, 2004
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