Information Services Training Guide
rev. November 29, 1999


Welcome to your new position in the Rutgers University Libraries. As a provider of information services, you will often be the first contact that a patron has with the Libraries. We hope to provide you here with many of the tools that you will need to succeed in this important role.

Information Assistants, interns, and librarians will receive training in local knowledge that is specific to the particular library location in which they work. Here we present to you information that will be useful to you no matter where you work within the Rutgers University Libraries.

Service orientation/whom we serve

Rutgers University Libraries' primary service is to Rutgers' faculty, students and staff.  In addition, the Rutgers University Libraries are open to the public. From our information/reference desks, we answer to the best of our abilities any type of question on any subject matter. We always offer our assistance in a friendly and helpful manner, leaving a positive impression. We never leave a patron with a response of "I don’t know" or "come back later." If we cannot answer a particular question, we always offer to refer the patron to another reference librarian, subject specialist or other responsible party.

Introduction to Rutgers University Libraries

Rutgers University, founded in 1766, is the eighth oldest institution of higher learning in the United States. As Rutgers has evolved into a major research university, the library system has also grown into one of the top academic research libraries in the country as a member of the Research Libraries Group (RLG). Expanding from one library to 25 separate libraries, collections and reading rooms located on three campuses, the libraries that make up the system now hold over three million volumes.

Within the Rutgers University Libraries (RUL) system are several administrative groupings of libraries, librarians, and staff. Some library services are "systemwide", meaning they serve all libraries in the RUL system. Examples are Interlibrary Loan Services, Technical and Automated Services>, the Library Systems Department, Special Collections and University Archives, and the Annex. Three main Rutgers campus units within RUL administer individual libraries: The Paul Robeson Library in Camden, John Cotton Dana Library in Newark, and the New Brunswick Libraries.

Units and collections in the New Brunswick Libraries

The New Brunswick Libraries includes libraries on four campuses in New Brunswick and Piscataway. Each campus has a library that serves the basic information needs of students, faculty, staff and the public on that campus by providing books, journals, and reference services. These libraries are:
Alexander Library, New Brunswick College Avenue Campus
Chang Library, Cook Campus
Douglass Library, Douglass Campus
Kilmer Library, Livingston Campus
Library of Science and Medicine, Busch Campus

In addition to these libraries, there are various specialized libraries and collections that are part of the New Brunswick Libraries :

CAC -- College Avenue Campus

Art Library (CAC)

East Asian Library – 2nd floor Alexander Library (CAC)

Scholarly Communications Center – 4th floor Alexander Library (CAC)

Social Sciences and Humanities Data Center – 4th floor Alexander Library (CAC)

DGLSS – Douglass Campus

Music Library – lower level Douglass Library (DGLSS)

SMLR – School of Management and Labor Relations Library (DGLSS)

The Science Research Libraries

BUSCH – Busch Campus

Alcohol Studies Library (BUSCH)

Chemistry Library (BUSCH)

Library of Science and Medicine, (BUSCH)

Math Library (BUSCH)

Physics Library (BUSCH)

SERC – the Science and Engineering Resource Center (BUSCH)

COOK – Cook Campus

Chang Library (COOK)

Links to CKDB (common knowledge database) and RUL web pages

RUL Home | Indexes | Alphabetized List | Digital Dissertations

Also in CKDB | Holdings

Document Delivery Services (interlibrary Loan Services (ILS) to non-RUL community) Refer users from other libraries, corporate users, or individuals not affiliated with Rutgers to interlibrary Loan Services at (732) 932-8345 (Alexander) or (732) 445-4726.

Complete list -- RUL Home | E-journals

Rutgers University Libraries is a Federal and NJ State Depository library for government publications. The collection is split between Alexander and Library of Science and Medicine

  1. Check IRIS under title of document, though most publications are not cataloged in IRIS
  2. Check government publications card catalog at Alexander or LSM
  3. RUL Home | Research & Reference Gateway | Government information
  4. CKDB in Holdings -- further information on finding government publications

Alexander -- Graduate computing lab, 3rd floor in graduate reading room
Douglass -- 1st floor behind reference area, Lower level near periodical stacks
Kilmer -- 1st floor near circulation desk
LSM -- 2nd floor near lounge area

Tax forms and information on the web

The US Patent and Trademark Office has a web site at which patents and trademarks can be searched :

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